"BEWARE! If you book through Expedia, the hotel, upon checkout, is STILL going to charge you a room fee as well as a parking fee of $15, even if you don't have a car and park there. I had paid for two rooms through Expedia and was then charged, at checkout, for a $15 parking fee as well as a room fee. Per management, no worries, that they would just remove my charge on Expedia, however, 10 days later, I was still fighting with the hotel, when they eventually decided to return my call. I finally spoke with the accountant, who had no idea why I would even be told that Expedia would refund my money, which was not the case, and that my room fee through the hotel was eventually credited to my credit card. That rubs me the wrong way for sure! The hotel was beautiful, the history is incredible but the South African bartender was not kind whatsoever, or at least two women. She was quite sweet to my husband and his best friend. Would I recommend staying there, absolutely! ...and even ask for a tour by Joe, in security, who was wonderful and took us into those hidden areas.
PLEASE be mindful of your bill. I found it very disrespectful, as a paying customer, that Amy the manager passed the buck and apologize that she thought her supervisor had already called me back. Please don't tell me one thing and don't follow through.
A satisfied, dissatisfied, customer who is writing this so others don't have to go through what I just did"
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