"I chose the King with balcony and plaza view. The photo on Expedia showed a balcony with a table and two chairs on a walkout balcony. The only reason I chose this hotel was for that. When I entered the room and opened the patio door there was a massive spider web with a large spider in the doorway and no walkout balcony. I texted the concierge to let her know and she said she would move my room. She was kind enough, but she put me back into the same style of room which was even worse because it looked like someone use the bathroom on the carpet. There was still no balcony to walk out on still no chairs or table. So I called the one 800 number for IHG and she informed me that that hotel indeed did not have walk out balconies. I informed her that that was misleading because on Expedia, their picture shows that they do. When I got back to the hotel, I asked one of the guests about it and he said that he had a room with two chair and table and a walkout balcony. I then got in my car. I drove out to the intersection made a left and I looked back up at the hotel and I see a half the hotel is a section of rooms facing the plaza with walkout balconies with a table and two chairs. Aside from the balcony, the hotel needs some repairs and cleanup. I know it’s an old building but it hasn’t been maintained very well. I have always wanted to stay at The Intercontinental, but what a disappointment. "
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