โWe had an incredible experience at The Sense Fuji from start to finish. The staff met us at the train station with cold water and lavender-scented oshibori towels in the shuttle, setting the tone for a thoughtful and relaxing stay. Upon arrival, we were greeted with drinks and even got to roast marshmallowsโsuch a fun touch! Our room was completely private with a stunning view of Mt. Fuji. The private dinners and breakfasts were absolutely exceptional, and the staff went above and beyond to...
โThe house was vey clean and well maintained. The location was almost perfect if you are visiting Mt Fuji or Fuji Q Highland amusement park.
One advice for oversea visitors, make sure to send a picture of your passport to receive the passcode to enter the house. โ
โThe room we got was specious and a nice view if Mt. Fuji. Staff is very friendly and helpful. Special shout out to Ms. Iwai. She was always there when I need help for anything and always assisted with a sweet smile on her face. โ
โA basic inn, but staff were wonderfully friendly and helpful and our mountain view rooms were spectacular. A bit of a distance from the station, but worth it to be so close to Fuji. Walk to many restaurants.โ
"The room is huge but very very old and dirty. Hopefully the hotel will keep clean more to meet at least the standard of the hotel criteria.
We checked in at night, so we are tired from the trip. It would be better if the staff would not throw the check in job to the trainee who knows nothing like his first day. Due to this, made us tired even more to wait for him to finished checking in job around 30mins. If the permanent staff wants the trainee to work please guide him how to work not let him gone error and dont know how to check in for the guests like that.
Also on the checked out day, i was surprised a lot when came back to the room at 9.20am after breakfast that my room was open widely. At that time my belongings and valuable things were spread in the room. I felt terrible with this hotel security and service a lot. And i will not come back here again. "
