Search Apartments in Gwacheon Station

"Staff was very friendly. "

"The only reason I removed a star from my otherwise five star review is because of my third check in experiences. FYI, during my 2 week stay in Korea and Japan, I used JW Marriott as my base camp and checked in three times. The first time was at 6am in the morning, the day after my original check in day. My reservation had been cancelled as a “no show” but that was easily rectified. (I was told to call the next time I would check in late. I actually tried to reach out but that didn’t work out well. But the check out worked out well so no issues there.) Second check in easy as a breeze. Now to the third check in. I think one lad was in training. The other gentleman clearly was supervising. Not the friendliest of sort. He kind of snapped at me to wait in line (which I did). When it was my turn, the guy in training was super sweet. He accidentally offered a late checkout. It would have been nice but I didn’t need one. The supervisor literally knocked on the trainee plainly in sight, clearly scolding him in front of the guests. Not pleasant. I told them I didn’t need the late check out if the trainee was getting into trouble. Long story short, no late check out and I hope the trainee didn’t get into trouble. Point here is that if the front desk members need to sort out things between and among themselves, please do that out of sight. "

"There is a convenience store in the basement. The staff is very friendly."

"This hotel was super pet-friendly, which meant every elevator ride came with the delightful possibility of a surprise dog sighting. We weren’t traveling with pets ourselves, but honestly the occasional elevator pup cameo made our day every time. The location was perfect—walkable to tons of great spots, and if we needed to go farther, it was about a 15-minute taxi ride in pretty much any direction. The staff were consistently kind and welcoming, which always makes a stay feel extra special. And bonus points for the little coffee shop inside the hotel—it was so delicious and quickly became part of our daily routine."

"Awesome "

"Not much English for the staff. I was definitely on my own. Seoul is safe so I couldn’t go wrong."

"The room itself was very nice—clean, comfortable, with excellent water pressure and a convenient location. The hotel was under renovation, but we were informed about possible noise at check-in and that was not an issue. Unfortunately, the customer service was disappointing. Our room temperature was 77°F (25°C), and when I called the front desk I was simply told to turn off the heat and open the window. A fan was only provided later after another complaint. I later became sick and tried to order room service using the tablet in the room, which listed drinks, breakfast, brunch, and desserts. When the order didn’t work, we were told the restaurant was closed due to renovations. There was no notice of this, and the tablet menu was misleading. We contacted Expedia hoping the hotel could at least suggest nearby restaurants since my husband doesn’t speak Korean, but the hotel representative was reportedly rude and only offered partial reimbursement if we checked out within 30 minutes—even though I was sick. The room and location were good, but the lack of communication and poor customer service affected our overall experience."

"Amazing, will be coming back "

"Nice"