HEP Five Shopping Mall Tours

Room was nice and staff were friendly and helpful

Very nice clean room. The staff was very helpful. We left our jackets and they sent them to our hotel in Tokyo before our flight home. Great air conditioning. I would definitely book this hotel again.

The property was very beautiful and convenient for those visiting for Universal Studios. It is right next to the train station for easy access when traveling. We were there for 12 days. Staff cleaned the room each day and left fresh pjs for each person. They did have kid pjs that fit my 12 year old, but none that would fit my 1 year old. They did have hot springs on the spa floor but unfortunately I am covered in tattoos so that is definitely a no go. I did not even attempt so I can't comment on that area. They had a nice tea time between 1400-2100 that served coffee, tea, soft drinks, and pancakes. We did not add the breakfast because we wanted to explore other options. The breakfast did look tasty though. There were coffee shops and a McDonalds in the area that opened around 0630-0700 so we frequent those as well. The staff were very friendly. Fully stocked with all toiletry items needed. Had a nice view of Universal Studios from my room window. Had enough space for my family of 4. All in all I would revisit.