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"was extremely disappointed and frankly disgusted to find explicit adult content available on the hotel TV—not only in the adult section, but also mixed into the regular drama category. This is completely inappropriate and not something I’ve ever encountered at any hotel before. It made the environment feel uncomfortable and unwelcoming. Hotels should ensure that their entertainment menus are clearly separated and that explicit content is never placed where families or unsuspecting guests might come across it. This experience significantly impacted my stay in a negative way."

"Fabulous hotel!"

"Great stay, clean, everyone was sooooo polite."

"We stayed here coming off a Princess cruise. Can see the boats from our window. Breakfast options amazing. The pajamas were so comfy I purchased a set to take home. Room was large and modern. "

"Loved just about everything at this hotel, lovely room, view, location. But the service in the western dining room and the lounge was horrible. The breakfast service was so slow, was it because we didnt have a coupon for the free breakfast? The beverage lounge was almost non existent service, we had to get up to find a server. "

"Very clean hotel and wonderful food. Everyone was very helpful and we would recommend this hotel. "

"Location,cleanliness and friendly staffs."

"Convenient, close to Yokohama Station with lots of restaurants and convenience stores nearby. Very comfortable stay, super clean and excellent staff. The superior double room is perfect size with plenty of room for luggages. Will stay again."

"clean room, gentle staff."