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"We usually stay round the corner at Copthorne Tara but my son was also staying so we decided to book as there was a (very nice) pool. We also decided to take advantage of the upgrade offer to Premium. We read the descriptions of bath with shower, dressing gowns, mini bar, extra room, higher floors etc. ….. we received NONE of this. Put on 2nd floor, beds jammed into room. Bathroom with pocket door so my head was literally 3 feet away from the toilet. No bath just a small shower tray. No mini bar, no bathrobes. Whilst they say facilities may differ at locations there was nothing in this room that would differentiate as a “Premium” room. When we queried with staff they asked us room number and looked at system and informed us it was a Premium room (would think they had never been in that room ever). Refused to give any refund of the upgrade we paid for 2 nights and dismissed our photos from their website of the “upgrades” compared to their photos. Would never stay here again, Copthorne Tara standard rooms are twice the size. "

"Beautiful hotel, great location and lovely restaurant and bar."

"The good points were that the staff were nice, the reception desk, foyer bar, and breakfast were very thorough, and that breakfast was included. Sadly, the overall experience was just 'okay', which was disappointing for a hotel of this supposed calibre. The room was small, the 'amenities' that I paid £20 for was a 1-night upgrade because the two nights we'd booked were on different rates. I would struggle to know what the upgraded amenities were: no coffee machine, only basic shampoo and body wash, only one towel for 2 of us, and only one mug. We had to ask for more pillows, and the room attendant badgered us to not clean the room overnight three times. I can't say I would rush to recommend this to others, even though it's a nice place in a great location. "

"We stayed for one night and really enjoyed it. We loved how the room was decorated, and it had everything we needed for a comfortable day. In particular, we found the kitchenette to be well appointed. The location was very convenient, only a few minutes walk from Earl’s Court tube station, and despite the hotel being located on a busy road, it was very quiet in the room so we could sleep. The staff was very helpful and friendly. "

"Booked the single room with no window. The room was obviously small, but was spotlessly clean, had everything you needed and the air conditioning worked. The shower room was also a decent size. The staff were very attentive and welcoming."

"Good location. Room was tired and very noisy. Even with DND sign housekeeping knocked at 8 am. "

"I had a small double for 1 person costing £189 for 1 night . so not much of a cheap option . The room was small as expected. The bathroom was unacceptable small if i had been any larger would not have been able to get in shower or Use the toilet!!!! Im Average build !! These rooms are not cheap enough … very good location. The staff were all extremely friendly and welcoming. Worth a visit but don't book the small double if your over 11 stone 😳"

"Lovely stay and all conveniences provided for."

"Great Hotel, staff super friendly and couldn’t do enough. "