โAt check in, they kept insisting we have not paid for our room!, we had to show her our cc statement that itโs paid for. They wonโt give us a room with a view, even though we were the only people staying there. We had to keep our curtains closed throughout as it was directly to an open top of the next building. At checkout, we were asked to pay for our room again! On our insistence, they let us go, as I saidโ we paid for our room when we booked! Nice hotel, but the insisting that we have not...
โStaff is super friendly and helpful, helped us to organise sightseeing tours and let us leave our luggage while we went to Sapa. Breakfast is good and you can order Vietnamese coffee. Great location. Rooms are well equipped and laundry service is fast.โ
โWe booked this hotel to have a nap in before our train departed but it turned out to be quite nice for the price. It is the cheapest hotel I've ever booked but certainly not the worst. We would have happily stayed a night if not for time constraints. The room did smell a little bit like cigarettes and the bed was Vietnamese (so hard by western standard), but again for the price we were happy with it.โ
โNo service, no information, we went to get breakfast 9:15 but apparently breakfast ended at 9am we were not informed of this.
We took the free bottles of water from the room, and they tried to charge us for them, because they were cold(we put them in the fridge)
There was a hole in the bathroom door.
The douche/bidet/hose was leaking, so the bathroom floor was flooded all the time.
No one can speak any English, so communication is via translator apps โ
โStaff was kind but facilities so old that even light off in the night impossible. Door locking was some time out of order that dangerous. I do not recommend this hotel.โ
