โThe hotel staff was friendly and the service was good. The location of the hotel is also good (there are many tram lines passing by). However, when I checked in and entered the room, I didn't feel good. (Because the premium room picture I saw on Hotels.com when I made the reservation was very different from the actual room condition.) They need to correct their mistake. (Picture posted to look somewhat different from the room environment) Because that mistake influenced my hotel decision. Other...
โPerfect location for transportation and also for the easy access to various attractions in Den Haag.
Clean and big room was wonderful to take a rest after the long trip from Switzerland to this end of Hollands.
Bar and restaurant is equipped well for the social activities and watching football. โ
"Overall experience was ok. The location is good, you can use public transportation easily, and also the hotel is in front of the park. Breakfast is also good, diverse menu choices, the view is great. However, I am not sure about smooth check-in process and hygiene. I arrived at hotel in the early morning and then came back to hotel after check-in time around 5pm (original check in time is 3pm), but then, when I tried to check-in, the front desk person was too rude to me. Even my english is very fluent, she kept saying 'what' to me like 'I cannot understand about what are you saying ' vibe, which was very unpleasant. After that, she told me cleaning wasn't finish yet, even it was 5pm- should I understand this point? Not only that, she said staying at the sofa 5-10 min but never came back. So I asked to other people to re-do my check-in and finally I could enter the room. When I was at the room, the bedding smell is bit weird. bathroom sink wasn't also clean though. "
