Terrace/patio

Reviews of Hilton Garden Inn Homestead

3 out of 5
Hilton Garden Inn Homestead
2601 NE 9th Court, Homestead, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 655 out of 925 reviews" "
Rating 8 - Good. 163 out of 925 reviews" "
Rating 6 - Okay. 52 out of 925 reviews" "
Rating 4 - Poor. 29 out of 925 reviews" "
Rating 2 - Terrible. 26 out of 925 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Earl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect!!
Stayed 1 night in May 2024

8/10 Good

Kimberly, Iowa City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a newer, clean property with fun/interesting decor. Our room was a nice size with coffee maker, refrigerator and microwave. We appreciated some of the options that were a little more eco-friendly, such as the soap and shampoo dispensers. Our only surprise was that the breakfast seemed a little bit expensive for what was available. This was not a huge deal as there were plenty of other eating options and grocery stores in the area.
Stayed 4 nights in May 2024
Response from Eldamarie on May 24, 2024
Dear Kimberly:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Noel

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Eldamarie on May 17, 2024
Dear Noel:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Liuva

Traveled with family
Liked: Cleanliness, staff & service, amenities
One night quiet stay
Stayed 1 night in May 2024
Response from Eldamarie on May 14, 2024
Dear Liuva: Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Jamie

Traveled with partner
This is fine for a short stay. Felt rooms were dated and beds were not super comfortable.
Stayed 1 night in May 2024
Response from Eldamarie on May 14, 2024
Dear Xueping: Thank you for taking a moment to share your experience. Thank you for your constructive comments. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, close to shopping
Stayed 1 night in May 2024
Response from Eldamarie on May 14, 2024
Dear Thomas: Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

juan c

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 😊
Stayed 2 nights in May 2024
Response from Eldamarie on May 11, 2024
Dear Juan C: Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eldamarie on May 10, 2024
Dear Karen:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Shawn

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Apr 2024
Response from Eldamarie on May 5, 2024
Dear Shawn:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Julia

Stayed 1 night in Apr 2024
Response from Eldamarie on May 24, 2024
Dear Julia:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Anthony, Homestead

Stayed 1 night in Apr 2024
Response from Eldamarie on May 24, 2024
Dear Anthony:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Shaquana

Kl
Stayed 1 night in Apr 2024
Response from Eldamarie on May 2, 2024
Dear Shaquana:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Ernest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property seemed brand new.
Stayed 1 night in Apr 2024
Response from Eldamarie on May 1, 2024
Dear Ernest:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a good and quiet time, all in the hotel was perfect.
Stayed 3 nights in Apr 2024
Response from Eldamarie on Apr 28, 2024
Dear Jorge:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect for a one night stay with family. Could not have been better. Thank you.
Stayed 1 night in Apr 2024
Response from Eldamarie on Apr 25, 2024
Dear Leslie,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Jess

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close the the main entrance at the Everglades. Very clean, the pool was nice, and the onsite breakfast was good. It's not free, they should offer a bundling option. Very close to Target and lots of restaurants in the area.
Stayed 2 nights in Apr 2024
Response from Eldamarie on Apr 23, 2024
Dear Jess:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

LaNita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe
Stayed 3 nights in Apr 2024
Response from Eldamarie on Apr 17, 2024
Dear LaNita:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean and restaurant close by
Stayed 1 night in Mar 2024
Response from Eldamarie on Apr 11, 2024
Dear Jose:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was an excellent source of information for us for our dining needs for the night. We almost didn’t choose a particular place due to low scores but she was shocked to hear it and said she frequented there often. We decided to go and it was an excellent choice. She also helped with an extra blanket. All with a smile! Room was clean and comfortable as well.
Stayed 2 nights in Mar 2024
Response from Eldamarie on Apr 7, 2024
Dear Amy:Thank you for taking a moment to share your experience. I am happy to hear you found the Hitlon Garden Inn Homestead to your liking and that you had a positive interaction with our staff. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Samuel, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Eldamarie on Apr 5, 2024
Dear Samuel:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Juan Carlos, Mt Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Eldamarie on Apr 4, 2024
Dear Juan Carlos: Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Liis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eldamarie on Apr 4, 2024
Dear Liis: Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Natalia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eldamarie on Apr 4, 2024
Dear Natalia: Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel choice for the Homestead Florida Area.
Stayed 1 night in Mar 2024
Response from Eldamarie on Apr 1, 2024
Dear Erik:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eldamarie on Apr 1, 2024
Dear Eric:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

ahmad, sarasota

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing especial in the hotel , slow internet, no parking was at night I have to park far, pillow not comfortable, shower was out of shampoo liquid, refrigerator wasn’t cooling well, breakfast was over $15 for each person, small candy at hotel for the price over $3, for what I paid I could find better hotel for the next time visit
Stayed 1 night in Mar 2024
Response from Eldamarie on Mar 31, 2024
Dear Ahmad:Thank you for taking the time to share your experience about your recent stay at our hotel. As a valued guest, we sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Eldamarie.Montesdeoca@hilton.com

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Clean, quality and easy access to shopping and dining.
Stayed 1 night in Mar 2024
Response from Eldamarie on Mar 28, 2024
Dear Dariusz:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Natasha

Business traveler
Liked: Amenities
Great location
Stayed 2 nights in Mar 2024
Response from Eldamarie on Mar 28, 2024
Dear Natasha:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Heather

Great area. Around many shops and restaurants. Perfect spot for the night before heading to the keys.
Stayed 1 night in Mar 2024
Response from Eldamarie on Mar 17, 2024
Dear Heather:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead and the surrounding area to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Sharon, Bethalto

Stayed 2 nights in Mar 2024
Response from Eldamarie on Mar 17, 2024
Dear Sharon:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Alex Kwok Chung, Richmond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff were super friendly!
Stayed 6 nights in Jan 2024
Response from Fernando on Mar 3, 2024
Dear Alex:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely one of the best places I’ve stayed at for just 1 night.
Stayed 1 night in Feb 2024
Response from Fernando on Mar 3, 2024
Dear Holly:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fernando on Mar 6, 2024
Dear Nathan:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay all good, but very surprised we would have had to pay for breakfast, most places we stay provide free?
Stayed 1 night in Feb 2024
Response from Fernando on Feb 24, 2024
Dear Richard:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

tracy

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and the hotel rooms are very clean.
Stayed 1 night in Feb 2024
Response from Fernando on Feb 24, 2024
Dear Tracy:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Clean, comfy, huge tooms and friendly staff. I really appreciated being asked what floor I would like to be on. Lots of dining a 5 minute walk away. Everglades - both main entrance and Shark Valley were an easy drive without going on the turnpike. Redlands golf club easy 15 minute drive. Great location!
Stayed 3 nights in Feb 2024
Response from Fernando on Feb 24, 2024
Dear Sheri:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located with amenities nearby.
Stayed 1 night in Feb 2024
Response from Fernando on Feb 24, 2024
Dear Amy:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately assigned an accessible room which we did not request. This meant the bathroom floor was slippery which could have resulted in injury for me or my wife. Found the provided coffee supplies were meagre and only allowed for one cup each. Bath towels limited to just one each which we had to lay on the floor of the bathroom to provide for a stable surface. Otherwise the stay was sufficient for needs.
Stayed 2 nights in Feb 2024
Response from Fernando on Mar 3, 2024
Dear Paul:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We always guarantee the room type that was originally booked. If we do not have it available, we inform the guest of the issue as to why we do not. Please feel free to contact us directly so we can further address your matter. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

AMALIA

Liked: Amenities
Great stay!
Stayed 5 nights in Feb 2024
Response from Fernando on Feb 24, 2024
Dear Amalia:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Brief by enjoyable stay. Fine clean room, good bed, nice view, excellent bathroom. Counter staff were friendly and excellent.
Stayed 1 night in Feb 2024
Response from Fernando Guevara - Operations Manager on Feb 19, 2024
Dear Kim:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fernando on Feb 24, 2024
Dear Krystal:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

GREG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fernando Guevara - Operations Manager on Feb 19, 2024
Dear Greg:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Earl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Thank you.
Stayed 1 night in Feb 2024
Response from Fernando Guevara - Operations Manager on Feb 19, 2024
Dear Earl:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fernando Guevara - Operations Manager on Feb 5, 2024
Dear Alexander:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fernando Guevara - Operations Manager on Feb 4, 2024
Dear Alexandra:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Olga

Stayed 3 nights in Jan 2024
Response from Fernando Guevara on Jan 31, 2024
Dear Olga:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE YOUNG LADY AT THE FRONT DESK WAS AWESOME...SHE HAD SEVERAL PEOPLE IN LINE WHILE THE PHONES WERE RINGING AND HANDLED IT ALL LIKE A PRO!!!
Stayed 1 night in Jan 2024
Response from Fernando Guevara on Jan 31, 2024
Dear Lori:Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Homestead to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

yadsia g

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always.
Great as always. Breakfast is no longer free. Only one elevator working. The room was super nice and clean. Would stay again.
Stayed 1 night in Jan 2024
Response from Fernando on Jan 29, 2024
Dear Yadsia:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. During your stay, we were also having some maintenance done to our elevator to ensure safety at all times. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Michelle

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Fernando Guevara - Operations Manager on Jan 27, 2024
Dear Michelle:Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Tania J

Liked: Staff & service, property conditions & facilities
Staff was nice. Was a little noisy at times. Could have been cleaner.
Stayed 1 night in Jan 2024
Response from Fernando Guevara on Jan 24, 2024
Hello Tania,Thank you very much for your feedback! I will make sure to share this with our team so that we can better our service and cleanliness for all of our guest. We hope you give us another opportunity to make it right and better your stay the next time you're with us. Please feel free to reach out to us if there is anything else we can do for you at this time.