6/10 - 괜찮아요
Jonathan 님, Irvine
연인과의 여행
2025년 12월 30일
좋아요: 직원 및 서비스, 편의 시설/서비스
Unfortunately, we have to downgrade this place because of the experience we had. Specifically Wen woke up in the morning after our first night, there were hundreds, if not, thousands of ants crawling on the bathroom floor. No doubt they were driven into the room by all the recent rains. When we brought it to the attention of the person at the desk first thing in the morning when they open, they said all they could do was spray. Of course, we did not want to stay another night in a room that had just been sprayed for ants. While the first staff person was perfectly nice, there was no apology and no offer for any other form of compensation such as a reduced rate for a $500 a night room, or use of another room for a second night as they did not look fully booked. So we chose to leave and not use our second night. There are many nice things about this place, but we feel they should've offered to reduce the price of the room or some form of compensation for our experience.
Jonathan
2025년 12월에 2박 숙박함