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Ace Hotel New York

4.0 star property
Art and culture collide in this iconic neighborhood where attentive service elevates the stay just steps from New York's most famous landmarks

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The Ace Hotel New York is near the Empire State Building and Madison Square Garden. Guests enjoy 2 coffee shops, a Michelin-starred restaurant for breakfast and dinner, a relaxing bar, and a 24-hour gym. Staff members ensure visitors feel well cared for.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Dining table
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 5
  • 1 King Bed
  • City view

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(39 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(54 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Single)

8.2 out of 10
Very good
(33 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(25 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • Sleeps 5
  • 1 King Bed
  • City view

View all photos for Standard Room, 2 Twin Beds (Bunk)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Twin Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Blackout drapes/curtains
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Manhattan, a neighborhood in New York, Ace Hotel New York is in the entertainment district and near a metro station. Manhattan Cruise Terminal and American Dream are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit 5th Avenue and Times Square. Check out an event or a game at Madison Square Garden, and consider making time for American Museum of Natural History, a top attraction not to be missed. Visit our New York travel guide
Map
20 West 29th Street, New York, NY, 10001

What's nearby

  • 5th Avenue featuring a city and street scenes
    5th Avenue
    2 min walk - 0.2 km
  • Madison Square Park
    Madison Square Park
    3 min walk - 0.3 km
  • Close up view of the Empire State Building and the New York city skyline on a beautiful blue sky day
    Empire State Building
    5 min walk - 0.4 km
  • NewYork_MadisonSquareGarden_6291778_8
    Madison Square Garden
    9 min walk - 0.8 km
  • Museum of Sex
    2 min walk - 0.2 km

Getting around

  • 28 St. Station (Broadway)
    1 min walk
  • New York W 32nd St. Station
    4 min walk
  • John F. Kennedy Intl. Airport (JFK)
    52 min drive

Restaurants

  • Milk Bar NYC Flagship
    1 min walk
  • Lady M Cake Boutique - NYC
    1 min walk
  • Ace Hotel Lobby Bar
    1 min walk
  • KazuNori: The Original Hand Roll Bar
    2 min walk
  • Blue Bottle Coffee
    1 min walk

About this property

Ace Hotel New York

Upscale hotel near 5th Avenue
A short walk from Empire State Building and Madison Square Garden, Ace Hotel New York provides 2 coffee shops/cafes, dry cleaning/laundry services, and a bar. The on-site Michelin star rated bistro, Bistro 29, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym.
Other perks at this hotel include:
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and express check-out
  • 1 meeting room, smoke-free premises, and a front-desk safe
  • An elevator, a 24-hour front desk, and ATM/banking services
  • Guest reviews give top marks for the helpful staff and location
Room features
All 286 individually furnished rooms have thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with designer toiletries and tubs or showers
  • 42-inch LCD TVs with premium channels
  • Wardrobes/closets, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 29
  • Libera
  • The Lobby

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 45.92 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Frequently asked questions

Is Ace Hotel New York pet-friendly?

Yes, Ace Hotel New York allows dogs (limit 1 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 25.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 75 per day.

What time is check-in at Ace Hotel New York?

Check-in start time: 3 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Ace Hotel New York?

Check-out is at noon.

Where is Ace Hotel New York located?

Located in Manhattan, this hotel is within a 10-minute walk of 5th Avenue, Empire State Building, and Madison Square Garden. Broadway and Bryant Park are also within 15 minutes. 28 St. Station (Broadway) is only a 2-minute walk and 34 St. Station (Herald Square) is 6 minutes.

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Reviews

Ace Hotel New York Reviews

8.0

Very Good

8.2

Cleanliness

9.0

Location

8.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 467 out of 1004 reviews
Rating 8 - Good. 234 out of 1004 reviews
Rating 6 - Okay. 144 out of 1004 reviews
Rating 4 - Poor. 88 out of 1004 reviews
Rating 2 - Terrible. 71 out of 1004 reviews

Reviews

10/10 Excellent

Kirrily

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and spacious rooms
Stayed 6 nights in Dec 2025

10/10 Excellent

Elita

Liked: Cleanliness, amenities, property conditions & facilities
Second time staying there. Love the hotel, location and staff!
Stayed 1 night in Dec 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was tremendous and helpful. Very friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

juyoung

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, cool atmoshere, overall the stay was very nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
SUPER sweet staff. The lobby/bar area is perfect.
Stayed 1 night in Dec 2025

10/10 Excellent

steven a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, clean rooms and lobby. Front desk staff were very helpful and accommodating when asked to store our bags until our flight.
Stayed 1 night in Dec 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great but having to pay to use the tv was strange. Friendly staff and helpful
Stayed 2 nights in Jan 2026

10/10 Excellent

LeAnna R

location is great, room was clean and very cute and comfortable
Stayed 1 night in Oct 2025

8/10 Good

Randall

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Cool design. Excellent location.
Stayed 7 nights in Oct 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose to stay at this property every time we visit New York, and it never disappoints. The location is excellent, the staff are consistently welcoming and attentive, and the facilities are always well-maintained. It truly feels like our home away from home in the city.
Stayed 6 nights in Oct 2025

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our weekend. Great vibes all around at the hotel and really decent space in the double bed room for 4 people! Highly recommend!
Stayed 2 nights in Sep 2025

10/10 Excellent

Björn Halldór

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a really nice stay, great location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly & great location!
Stayed 3 nights in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent supportive staff. Very unique atmosphere with a nice lounge and bar area.
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and low key
Stayed 2 nights in Sep 2025

10/10 Excellent

Tong

Great location and service.
Stayed 3 nights in Jul 2025

10/10 Excellent

Suad Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique style hotel in Manhattan. Rooms are exceptionally spacious, clean and quiet. Loved the coffee shop in the lobby with great pastries and coffee.
Stayed 1 night in Aug 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, and rooms are quite spacious!
Stayed 2 nights in Jun 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great NYC Hotel

Comfortable room. Helpful and Friendly Staff. Great location for a homebase to explore NYC.
Stayed 3 nights in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Ace. I’ve been staying there since 2015 and I just can’t see myself staying at any other hotel. The central location is unbeatable and the low key vibe is exactly my speed.
Stayed 5 nights in Sep 2025

10/10 Excellent

Natasha

Liked: Cleanliness, property conditions & facilities
Great location and artsy feeling hotel with friendly staff.
Stayed 1 night in Jun 2025

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very well-located to transit and bike rentals. Room was spacious and cleverly-appointed. Shared a 2-bed with my adult son and there was ample room for both of us.
Stayed 2 nights in Sep 2025

4/10 Poor

Gail

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are horrible. Dirty and out of date. The robe in my room had holes in it. The bathtub was all rusty. I as there 3 days and room service dishes sat outside the whole time. There was a big bucket in the hall to collect water dripping from the ceiling. At least the desk staff were very nice and the location is good.
Bathtub rust
Bathtub rust
Water dripping from ceiling
These dishes sat for three days in front of the elevator
Stayed 3 nights in Nov 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Great location and easy
Stayed 1 night in Jun 2025