"We stayed for three nights and it was terrible.
The bathroom was covered with hair and the TV wasn’t working when we checked in. I called the front desk to report, but no one picked up. So, we went downstairs to report, but there was a long line at the front desk, which had one person manning it. We got hold of an employee, Mark, and told him about the bathroom and the TV. We also requested for extra hangers — because there were only four in the room — and an extra luggage stand. Mark said he’d send up house-keeping immediately. We waited for hours but no one came.
The next morning, we went downstairs and Mark was at the front desk. Like the day before, there was a long line at the front desk and, Mia, another employee who checked us in the day before, saw the long line, but instead of helping Mark, left the hotel with a third employee.
The breakfast was in the basement and people were using their fingers to handle food instead of the spoons/tongs that were provided. It was disgusting. The food was all carbs, sweets and processed meat. There was not a piece of fruit in sight.
Our entire stay no one came to clean or fix the TV even though we reported it to at least three different employees.
The only saving grace was the concierge, Maureen, who was helpful but never told us about the free trolleys that take people around town. The other helpful employee was Chenzy, who we met on our last day.
I would not stay there again even if they paid me."
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