"We recently stayed at Hotel Deco Omaha and unfortunately had a very disappointing experience from start to finish.
Upon arrival, we were told valet parking was the only option available. However, our vehicle is a manual transmission and the valet staff could not drive it. This left my husband in the position of essentially having to park his own car through valet, which defeats the purpose of the service. We were initially still charged the $25 valet fee, though it was eventually removed after we questioned it.
Once in the room, cleanliness was an issue. The television screen had visible fingerprints all over it, the tray holding the glassware was dirty, and there were crumbs on the couch. It did not feel properly cleaned or prepared for guests.
The most serious issue was that the air conditioning was not functioning correctly. Despite it being around 80 degrees outside, the room remained uncomfortably warm. We reported the issue but were told the hotel was fully booked and there was nothing that could be done. We were informed management would follow up via email, which has not yet resolved anything.
We were offered drink and appetizer vouchers, but this did not address the overall discomfort and lack of basic room functionality during our stay.
Overall, the experience did not meet expectations for cleanliness, comfort, or service responsiveness. For the price and reputation of the hotel, these issues were disappointing."