"My room has lots of mildew in the curtains, you had to have the AC blasted and not open the door or else the AC would drip condensate on the floor. The female staff and some male staff were not very friendly, one was quite aggressive. Maybe it’s the culture but as a female solo traveler it means a lot to feel welcome and I did not. My room was not stocked with water and there isn’t clean water easily available, didn’t have creamer either. The floor I was on had a balcony but it’s the only floor that’s balcony is a solid wall so you can’t even get a view without looking over it. Room service didn’t even restock the coffee. The pools were very nice, lots of space to sit and very clean area. Buffets were super clean. Japanese restaurant was frozen food so you can’t sub out any ingredients. The staff didn’t tell me you have to book at least a day in advance. App was weird to use. I think this is the only poor review I have ever given for a hotel and I really mean it. The only thing that would make me consider coming back is that it’s all inclusive AND adults only, if they got rid of either of those there is no way I would consider coming back. The bell boys were also so great. Amazing customer service from them. But over all I’m pretty disappointed."
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