Rose Island 5 Stars Hotels

"They need major repairs.. and the current construction was not advised to us until 3 days prior to arriving and at that point u can't cancel it very shady...."

"The natural setting is beautiful. But for >> 1000/night, this experience is WAY below expectations. The staff is not helpful nor present. Certain places were not clean. The wireless does not work. When we asked for help with the thermostat because it was set to 65 degrees, they said the only option is to shut it off and have no AC. You pay 28 dollars for a salad of just leaves and 4 tomatoes or 17 dollars for tortilla chips and salsa. The worst part is the hours. The pool may open at 8 am but not really and you’ll get yelled at if you. Some people will tell you it closes at 5 although other nights people are swimming at 7. The hours at everything are limited. Staff is never warm or helpful. We waited for a towel at the pool and the after 30 minutes went to go find one. When my husband asked a staff member, can we take these towels, we were scolded to sit have someone come to you! I’m from nyc and I realize the cost of hotels/hospitality but the truth in there are hundreds of other places/hotels that would give you way more for the money."