โAs mentioned by others the hotel was very clean and the staff were exceptional. The rooms were of good size, beds were comfortable and Ac was working well. As this was our first stay, we got complimentary airport pickup, they were very kind to give us fresh fruits , biscuits and the soft drinks in the mini fridge were also complimentary.. there were lots of free water bottles and all this was much appreciated. We really felt that we were well taken care of.
The only drawback was the...
โThis hotel is luxurious and the service is outstanding specially at the restaurants and bars. They went beyond to make you feel special. The service and the ambience exceeded my expectations. However, I would point out that the concierge front desk was not friendly, not helpful, not knowledgeable and had cold attitude.โ
โThey charged me twice the payment amount without any notice and still get no response why since I check out on 25th!! Hardware was good but i need to know why double charged and when Lemon tree will cancel my second payment!!! I am really disappointed with slow response from them.โ
โWe had a one night stopover in Mumbai from 5pm and leaving for airport at 8am. These guys at this hotel were very welcoming and organised for us to have rooms on ground floor so we did not have to go up any stairs (there are no lifts). Being over 70 it was very much appreciated. They organised our taxis for us so we were very happy with the service. The rooms were clean and found this hotel ideal for our circumstances.
Thanksโ
"The overall room condition was excellent, and the friendly service provided by the staff made for a wonderful experience. I think I will be using this place frequently in the future."
