Estimada Briana;Agradecemos el dejarnos tu evaluación sobre tu estancia en nuestro Hotel Aruma. Y esperamos nos vuelvas a visitar en el futuro.Saludos cordiales.

Dear Mercedes;On behalf of our Hotel Aruma team, we thank you for sending us your sincere and constructive comment about your recent stay; We regret that this was not to your complete satisfaction and did not meet your expectations. We sincerely apologize and please be assured that we will do our best to direct your comments to the appropriate area so that improvement actions can be taken.Kind regards.

Gracias por calificarnos, esto nos ayuda a mejorar aun más.Saludos!

Dear Johanna; We regret that this was not to your complete satisfaction and did not meet your expectations. We sincerely apologize and please be assured that we will do our best to direct your comments to the appropriate area so that improvement actions can be taken.Kind regards.

Dear Guest;On behalf of our Hotel Aruma team, we thank you for sending us your sincere and constructive comment about your recent stay; We regret that this was not to your complete satisfaction and did not meet your expectations. We sincerely apologize and please be assured that we will do our best to direct your comments to the appropriate area so that improvement actions can be taken.Kind regards.

Dear guest;We appreciate your comments, unfortunately our location is very close to clubs. We hope that except for that you had an incredible stay.Best Regards.

Ian, Muchas gracias por tu puntuación, la misma no es la mejor asi que nos gustaría saber como podemos mejorar. ¿Podrias enviarnos tu retroalimentación a ventas@reinarojahotel.com?Gracias de antemano, quedamos pendientes de tu contacto.

Alejandro, Thank you very much for your comments. They help us to improve. We remain at your service for the future. We hope you had a good trip home. Warm greetings.

¡Gracias por tu comentario Matt! Esperamos volver a verte pronto.

¡Hola! Lamentamos que tu estadía no haya sido como esperabas. Es muy importante que nos informes este tipo de cosas en el momento para que podamos darle una rápida solución. De todas formas, muchas gracias por hacernos saberlo, trabajamos duro para mejorar.

Hola Valeri, en nuestro perfil se indica que no contamos con elevador. Te recomendamos leer las especificaciones del hospedaje antes de realizar tu proxima reserva para evitar problemas de este tipo. Saludos

Lamentamos que su visión respecto al Hotel no sea de su agrado. Pero cada día mejoramos en todo lo que acontece. Si desea regresar, le brindaremos el mejor servicio. Para eso estamos. Y no se a qué se refiere con el agente de recepción. Todo el personal está capacitado para ofrecer el mejor servicio, ya sea con el trato, la vestimenta, y el ambiente. De igual manera, lo que haya que mejorar, lo afrontamos. Muchas gracias por su comentario :)

Gracias! :)

Muchas gracias por tu valoración Simona, esperamos verte pronto otra vez!!

Thank you Lesly! Hope to see you soon :)

muchas gracias, le esperamos cuando guste.

gracias por sus comentarios

Nos da mucho gusto saber que su estadía con nosotros le haya encantado y le deseamos mucha salud y felicidad, esperamos volverle a servir pronto

Hello Kiril Nastyuk, I hope you are very well. I would have loved to continue supporting you, it was more than 30 nights trying to support you in everything that was in our hands, we even supported you on several occasions without paying your nights until 2 days later, because we understood the situation with your charges on your card, unfortunately You have another vision and we respect it, with respect to your visits, they all entered without any extra charge, but how do you know and it is described, how in any hotel for the same security of our guests an ID is requested, I hope you understand the importance of all our Guests count on the protection and security including you, in the same way if a visitor will use the facilities in any hotel it is considered a Day pass and has a cost, I think you are a bit confused with the concept of "visit" or "day pass" Regarding the safe, in all the hotels the batteries run out and have to be replaced, you asked the maids to open the box for you and as described Not everyone has access to the "master key" for opening and requires your presence, the opening of the safe was done in less than 5 minutes. I hope you understand the processes because you will find them in any hotel. Your stay with Expedia was a couple of nights, our treatment was very special towards you and as you liked it very much, that is why you decided to be our direct client without the intervention of any agency. I consider that your last nights you had a bad time due to the problem of your card, we would like you to understand that how any other hotel must be paid one day before the stay ... Each comment always helps us to reinforce and improve our service, we would have loved that with all this time that a friendship and excellent treatment had been achieved, you would have considered it before making this comment. For our part, it will be a pleasure to support you again with your stay in what you find the AirB & B that you were looking for so much and to be able to offer you at least one Day Pass so that you can return to our facilities and make use of the beach club. The Aruma team appreciates your stay and we hope you have every success from now on. **Dear Expedia Team, I hope you can consider reviewing this review. Thanks a lot.

Hello: Thank you for your comment, we are happy that you had a good experience in your stay with us. We wish we could have done something about using your room sanitizing fragrance to make your experience better. Your comment is always important to us, we continue to grow and improve in this regard. Greetings from the Aruma Playa del Carmen team, we hope to see you back soon.

Thank you very much for staying with us, your comments are very valuable for our continuous improvement. The Aruma team hopes you have an incredible time and feel at home. Thanks a lot.

Thank you very much for staying with us, your comments are very valuable for our continuous improvement. The Aruma team hopes you have an incredible time and feel at home. We will verify the Wi-Fi service, since all our rooms have the service, an apology for not finding out in time to be able to request it and that you have a better experience. Greetings and thank you very much.

Thanks a lot. Now we have improvements and the entrance to the Beach Club. Greetings from the new team at Hotel Aruma. Muchas gracias. Ahora tenemos mejoras y el ingreso al Club de playa. Saludos del nuevo equipo del Hotel Aruma

Muchas gracias. Ahora tenemos mejoras y el ingreso al Club de playa. Saludos del nuevo equipo del Hotel Aruma. Thanks a lot. Now we have improvements and the entrance to the Beach Club. Greetings from the new team at Hotel Aruma.

Thanks a lot. Now we have improvements and the entrance to the Beach Club. Greetings from the new team at Hotel Aruma. Muchas gracias. Ahora tenemos mejoras y el ingreso al Club de playa. Saludos del nuevo equipo del Hotel Aruma