"My family and I have traveled extensively around the world, and our experience with the staff at Occidental was, without a doubt, the most disappointing we have ever encountered. The staff exhibited a notable lack of customer service skills, empathy, and enthusiasm, which significantly diminished our overall enjoyment of the stay. After five years of anticipation for this vacation, we were excited to be here; however, our experience was a complete disaster from beginning to end.
The claims of an "all-inclusive" experience were misleading, as we were limited to enjoying only one upscale restaurant—the steakhouse. Although we received a reservation at the French restaurant, which was truly exceptional, we were unprepared for the additional charge of $35 per person, especially since we had been led to believe we could dine at eleven different restaurants.
The property employs hundreds, if not thousands, of individuals, yet during our stay, we had the opportunity to interact with only five exemplary employees. Unfortunately, the majority of staff members were rude, dismissive, unaccommodating, and displayed a lack of professionalism."
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