산타모니카의 럭셔리 호텔

"산전망 뷰는 좋았습니다 직원분들 친절하지 않아 숙박내내 기분이 안좋았네요"

"너무 좋고 깨끗했어요 특히 침대가 너무 좋았어요"

"호텔 셔틀 30분이상 기다렸어요. 다른 호텔 셔틀 몇차례 오가는 거 부럽게 보기만.. 방에 들어가니 엄동설한처럼 춥고 바람 쌩쌩.. 프런트, 매니저 모두 불친절했고 수리기사 늦게 도착해서 방이 추워 한참을 나와 있었어요. 최악의 호텔로 기억됩니다."

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."