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Felicity Hotel Shenzhen

4.0 star property
Travelers enjoy poolside relaxation or shopping excursions at this upscale retreat where authentic Chinese cuisine enhances the restorative experience.

Choose dates to view prices

Located near Luohu Commercial City, Best Western Premier Shenzhen Felicity Hotel offers a garden, sauna, and three on-site restaurants with Chinese cuisine and breakfast. Convenient shopping and a coffee shop are just steps away.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is ₩76,510
₩87,995 total
includes taxes & fees
Aug 10 - Aug 11

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room 1 King Bed, City View

Deluxe Room 1 King Bed, City View | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room 1 King Bed, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room 2 Twin Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room 2 Twin Beds, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room 1 King Bed, River View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room 1 King Bed, River View

  • River view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room 2 Twin Beds, River View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room 2 Twin Beds, River View

  • River view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Deluxe Room 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Executive Deluxe Room 1 King Bed

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Deluxe Suite

A hotel room with a bed, a TV, a desk, a lamp, and a window with curtains.

Executive Deluxe Suite

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Located in Luohu neighborhood, Felicity Hotel Shenzhen is connected to a rail/subway station. Travelers who have shopping on the agenda can visit Luohu Commercial City and Dongmen Pedestrian Street. Luohu Port and Shenzhen Convention and Exhibition Center are two other places to visit that come recommended. Visit our Shenzhen travel guide
Map
1085 Heping Road, Shenzhen, Guangdong, 518010

What's nearby

  • Luohu Commercial City
    2 min walk - 0.2 km
  • Luohu Port
    8 min walk - 0.7 km
  • The MixC Shopping Mall
    10 min walk - 0.8 km
  • Dongmen Pedestrian Street
    2 min drive - 2.1 km
  • Shenzhen Museum
    2 min drive - 2.4 km

Getting around

  • Shenzhen Station
    1 min walk
  • Luohu Station
    16 min walk
  • Shenzhen Intl. Airport (SZX)
    42 min drive

Restaurants

  • Shang Palace
    16 min walk
  • 合悦真牛潮汕牛肉火锅(大中华茂业天地店)
    15 min walk
  • Landport Restaurant
    5 min walk
  • 彩蝶轩 Choi Dip Hin Restaurant
    9 min walk
  • 鱼家王·脆肉鲩火锅(罗湖大中华店)
    16 min walk

About this property

Felicity Hotel Shenzhen

  • Upscale hotel remodeled in 2018 and located near Luohu Commercial City
  • Located close to Luohu Port and Dongmen Pedestrian Street, Felicity Hotel Shenzhen provides a grocery/convenience store, shopping on site, and a coffee shop/cafe. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
  • Other perks at this hotel include:
    • Free self parking
    • Buffet breakfast (surcharge), a banquet hall, and a 24-hour front desk
    • A porter/bellhop, smoke-free premises, and a front-desk safe
  • Room features
  • All 250 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and desk chairs.
  • Other amenities include:
    • Rollaway/extra beds (surcharge) and free cribs/infant beds
    • Bathrooms with rainfall showers and shower/tub combinations
    • TVs with satellite channels
    • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Shopping

Family friendly

  • Babysitting
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • In a regional park

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 25 floors
  • Banquet hall
  • Built in 1990
  • Renovated entire property - January 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 2:00 PM and midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from July 1 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 180 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
  • Late check-in fee for check-in between 2:00 PM and midnight
  • Rollaway bed fee: CNY 180 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is not required for transportation to and from this property

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Felicity Hotel Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Felicity Hotel Shenzhen?

As of Aug 9, 2026, prices found for a 1-night stay for 2 adults at Felicity Hotel Shenzhen on Aug 10, 2026 start from ₩76,510, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Felicity Hotel Shenzhen?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available from 2:00 PM–midnight for a fee.

What time is check-out at Felicity Hotel Shenzhen?

Check-out is at noon.

Where is Felicity Hotel Shenzhen located?

Located in Luohu, this spa hotel is within a 10-minute walk of Luohu Commercial City and Luohu Port. Dongmen Pedestrian Street and Shenzhen Convention and Exhibition Center are also within 6 mi (10 km). Shenzhen Station is only a 2-minute walk and Luohu Station is 16 minutes.

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Reviews

Felicity Hotel Shenzhen Reviews

7.8

Good

7.6

Cleanliness

7.8

Location

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 227 out of 1001 reviews
Rating 8 - Good. 489 out of 1001 reviews
Rating 6 - Okay. 183 out of 1001 reviews
Rating 4 - Poor. 66 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick Shenzhen Visit

Excellent breakfast and location (from port of entry).
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Great location, good service , good value
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

PING YI

Liked: Cleanliness, staff & service, room comfort
It is still an amazing hotel after so many years, although amenities are a bit old, still comfortable to use and clean, no odor.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and nice clean
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Anita

Liked: Staff & service, amenities, property conditions & facilities
Hotel room nice, service excellent. Only thing is walking distance is not a convenient.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great locale , not so easy to find. Good stay

Very convenient location. Exit LuoWu immigration building and go to far left to take long escalator up. Follow signs for Fulin hotel (Chinese name). Almost missed it looking for Best Western. Take escalator up and then take escalator ahead down and keep heading in direction of Fulin Hotel. There are some steps. Another few hundred feet when you reach street level. Easy walk.
Stayed 2 nights in Nov 2023
Verified review

6/10 Okay

Calum

Dated

The room was absolutely insane. Dated, like the rest of the hotel. Genuinely looks like it hasn't been renovated in at least 40 years, if not more. It is a very very convenient location, about 5-8 minute walk to the train station, and it has a 7 eleven inside, but that's about it. Would return if I had an early train as I did on this occasion, but by god if I was staying in Suzhou for any length of time for purposes other than getting a 6:30 train, I'd give this hotel a miss. Creepy.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Philip

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Return visitor

Have stayed at this property before and since 1st visit property has improved great location
Stayed 4 nights in Jul 2023
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Been staying there for years. Great rooms, view of the River, super beds, massage services on 8th floor ($16/per hour) and expansive morning buffet.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and beds, beautiful river views. The massage center on the 8th floor is superior and very reasonable. Major shopping malls in walking distance and good service for all staff.
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Andy Wai

Friendly staff. Great service.Clean place.
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Kwok Sui

Spacious room.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
This one is okay for us
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Billy Chi Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Luohu Part, can get a taxi to different parts of Shenzhen conveniently. 5-10 walk to subway
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

inc

English talking is very limited. Most of Facility looks old and it needs renovation.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

SUN HO DAVID

Liked: Staff & service

Room condition

The room and bath towel has bad odour. The toilet flush is choked though the recovery was ok
Stayed 3 nights in Aug 2023
Verified review

4/10 Poor

JOSEPH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very old hotel. WiFi doesn’t work. No room service. No taxis. You have to ask hotel desk and they will rob you and call their select driver to drive you for 4 times the price. It was a real bad experience staying here. No WiFi, no room service, no taxis???
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

yin fung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整潔度ok.員工可以.近商業
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空間寬敞，還可以泡澡以解除風塵僕僕深夜抵達的疲勞，交通也很便利，距離離高鐵站不到10分鐘的步行路程，隔日前往市區辦事，轉地鐵也非常的方便，且周邊皆是美味小吃
Stayed 1 night in Feb 2025
Verified review

8/10 Good

kin wai andrew

Liked: Cleanliness, staff & service, amenities
在火車站西出口，現在有大型工程進行中，很多路口都封閉了，餐廳選擇較小。
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Lai Fun Kinnie

Disliked: Property conditions & facilities
房間內的裝修非常舊，保養差
Stayed 1 night in Jan 2025
Verified review

2/10 Terrible

TAKESHI

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
カビ臭い。部屋をかえてもらっても同じ臭かった。2日目から頭痛がしたのでホテルを変えました。
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

ping chow ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雪櫃開了成晚都不凍
Stayed 1 night in Sep 2024