"Beautiful renovated rooms, comfortable beds and bedding. Front desk staff all super nice and very responsive when calling down to ask questions. Pool was nice and enjoyed the 2 hot tubs that were different temperatures. We didn't use the steam room but this was a nice touch too. We got 2 welcome drinks from booking on expedia so it was nice to enjoy a glass of wine at the restaurant in the evening. Parking and checkout was easy, perfect location for walking to everything in Banff! I requested a late checkout at 11:30 and there was no issues with this and no charge. We will definitely stay here again!"