“Hotel swimming pool was awful. Dirty shower location and also pool condition. Also pool guide lady was no sense of service.
Hotel can't get 4 star grade. Very old and also breakfast was unexpectable why I pay that money.”
“FABOULOUS ALL AROUND... FROM THE MINUTE WE GOT THERE TO THE MINUTE WE LEFT... SUPER FRIENDLY, EFFICIENT, HELPFUL STAFF, LOCATION GREAT, ROOMS REALLY GOOD, MODERN, CLEAN, JUST PERFECT”
“What a gem! Could not fault a thing. Staff amazing, Charlotte was amazing and showed us the history and about the local area, she looked after us at the bar too. Jess and Geoff were really helping and welcoming. Great location, great hotel, loved room 6. Fantastic breakfast too. Will definitely come back and recommend to others xx”
“Parking and checkin was easy enough. The wallet for key card referred to an information booklet in the room but there wasn't one. Asked at reception to be told there isn't one but receptionist said she could tell us anything we needed to know. If that be the case the information on the key card wallet needs updating. Perhaps the Wifi code could replace the information booklet statement.
Staff were friendly and helpful, breakfasts were good and the view from the balcony was amazing. This was our...
“I stay here on a regular basis & it’s my favourite place to stay in Newcastle. Raquel, Lukas & Rahul are always friendly & welcoming. The apartments are always clean & quiet.”
“Wonderful hard working & welcoming staff/bar/lounge. Some of the best food (Dinner & Breakfast) we've had in the UK. The property in general is beautiful and full of history. Lovely quiet setting~ perfect for a country retreat and for hosting special occasions. For those reasons 5 stars.
Unfortunately stars are lost on the room. The room upkeep was very disappointing and should be addressed. Very stained & crumpled carpeting (to the point it should be replaced), strange splashes/drips on...
“The Hotel and room were clean and comfortable and the owner very willing to please. The location is well situated with easy acess to the town centre shops and seafront. Traffic noise is minimal and presents no problems with sleeping.
The morning breakfast offers a large and varied selection with something available for all tastes, The full English breakfast is highly recommended to set you up for the day.
As a suggestion a tea towel and small sponge would be an advantage upon the sink in order...
“Perfect for couples. It was quiet with beautiful surroundings. We took a walk to the river from the castle, and it was quiet as though we had the whole grounds to ourselves. The food was delicious and the room was cozy with a spacious bathroom. We were lucky as there was a wedding on and as a result, we were treated to a nighttime fireworks display! For us a 10/10. But be mindful that there is no AC in the room - that didn't bother us but might be an issue for others. Also note it's worth...