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"Amazing resort, amazing food, and amazing views. "

"Staff members where extremely helpful and very polite "

"Our stay was absolutely wonderful. Having access to the beach and being able to take towels, beach chairs and sun umbrellas made the whole experience top notch. Even with restoration happening it was hardly noticeable. Glad the place is being kept up. So much staff to cater to anything we may have needed, with service being of high value. It being a secure property we felt safe and comfortable. The rooms were simply lovely, with everything we needed so we could relax and have a perfect holiday. For our first warm destination holiday, it was perfect! Sincerely, Janet & John Hartt"

"I actually hesitated posting it because I almost want to keep this gem a secret :) Checkin was smooth. We arrived at about 3 pm and were able to get into our room right away. The booking site said every room has a balcony. We were put on the ground floor (obviously no balcony lol) I booked garden view by accident 😂. The room was a bit tired but lovely. Due to some unusual circumstances we were moved to a room with a balcony. It is worth the upgrade if you are pondering. The restaurants both on site and in the golden zone were all very good with some being excellent. It is nice to be able to get into town on the shuttle and to grab a cocktail when you are thirsty. Los Deseos in town serves phenomenal made to order breakfast and fabulous Mexican entrees for lunch or dinner. Our server, Cristiam was wonderful. He even told us where to shop for tequila to bring home. It was our favourite spot for meals. The facilities are gorgeous. The pools sparkle and the service is outstanding. We were able to see whales breaching right from our pool deck chairs. The service from the bellmen and wait staff was excellent. Erich, one of the golf cart drivers was exceptional. We were a bit freaked out having to sign every receipt but it seems that is how they track things at the Hacienda. And last but not least a special thank you to Jorge, the front desk supervisor. A front desk employee made a small error but Jorge was on the situation until resolution. Gracias Jorge!"

"From the time we checked in to the time we left Staff was Amazing! Down by the pools Gustavo and Ulisis were wonderful and very attentive. You can tell that the staff is very proud of the hotel and are constantly cleaning and maintaining the property. Our room was very clean with a beautiful view of the ocean . Only had a couple of disappointing things the Rui app doesn't give enough information on things that are going on at the resort and the restaurants are not shown at the correct locations. Second unfortunate thing was after waiting for an hour and a half for the steakhouse we were treated to a cold meal. The staff was very busy and friendly no fault of their own. The Buffet was Great with many choices. We absolutely Loved this resort and can’t wait to return. "

"Staff were excellent! The room was clean and refreshed each evening. The restaurant food was some of the best we’ve had at a resort in Mexico. Focus is in restaurants instead of buffet which is a huge improvement. "

"one of the cleanest resorts I have ever been too. beautiful view, and great setting. only negative was that service was slow. "

"Everything was wonderful; staff were helpful and so kind. Room was so well taken care of. The grounds were beautiful and perfectly cared for. The setting was gorgeous."

"Yes 👍 the only thing we last one day of our vacation not reimbursed back to us because westjet got there the day after on the 25 of January instead of the 24."