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Reviews of Pinnacle Hotel Harbourfront

4 out of 5
Pinnacle Hotel Harbourfront
1133 Hastings St W, Vancouver, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 2563 out of 4806 reviews" "
Rating 8 - Good. 1397 out of 4806 reviews" "
Rating 6 - Okay. 502 out of 4806 reviews" "
Rating 4 - Poor. 201 out of 4806 reviews" "
Rating 2 - Terrible. 143 out of 4806 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being on the harbor near Canada Place
Stayed 2 nights in May 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but rooms are a little dated
Stayed 2 nights in May 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little dated but good views and clean
Stayed 3 nights in May 2024

8/10 Good

Janine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night here and while it was pricy (I mean, it’s Vancouver…), it was a nice place to stay. We were able to walk to most areas with ease including Stanley Park, Gastown, etc…. Had a fabulous lunch at this property as well!
Stayed 1 night in May 2024

8/10 Good

Milagros

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is Closeby.
Stayed 2 nights in May 2024

6/10 Okay

Jacqueline

Traveled with partner
Liked: Staff & service
Was good for location and convenience but not sure how old the carpet was. Needs an update.
Stayed 5 nights in May 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant on premises. Walk to even better restaurants. Bus pick up out front. Easy taxi access.
Stayed 2 nights in May 2024

2/10 Terrible

Anandi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Bhaveshkumar, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to most attractions, quite and nice place to stay.
Stayed 4 nights in May 2024

6/10 Okay

CHRISTINA MARIE

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Tiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in May 2024

10/10 Excellent

Pathmanathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities
The hotel is around 10 minutes walk to the train station and is located in a quiet neighborhood. Walking distance to Vancouver downtown. The building is old but the room is clean. Staffs are helpful.
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, loved it. Great restaurant and staff. Very clean.
Stayed 2 nights in May 2024

8/10 Good

MONICA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location but the room needs some updating. We enjoyed the amazing harbor views from our room and the proximity to the sea wall. Unfortunately, we will not be returning to this hotel as my husband’s back pain started again after one night’s sleep; the beds were too soft and did not provide enough support. Perhaps the beds are too old? Once this issue is fixed, we would not hesitate to come back.
Stayed 2 nights in May 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to cruise terminal
Stayed 1 night in May 2024

6/10 Okay

Alece

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The jacuzzi was extremely dirty. Even after reporting this people continued to use it because management didn’t shut it down. I have pictures I need to share to Google.
Stayed 2 nights in Apr 2024

10/10 Excellent

Donna

Liked: Amenities
The view of Coal Harbour is worth the stay all by itself but the staff and service is efficient and generous in their caring
Stayed 2 nights in May 2024

10/10 Excellent

Flavio

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pool and hot tub as well.
Stayed 1 night in May 2024

10/10 Excellent

Andrzej

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel.
Stayed 1 night in May 2024
Response from JP on May 25, 2024
Dear Andrzej,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to Stanley park.
Stayed 1 night in May 2024
Response from JP on May 23, 2024
Dear Michelle,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

8/10 Good

Glenn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Location for what we needed
Stayed 2 nights in May 2024
Response from Nick Burrows - Assistant Front Office Manager on May 24, 2024
Dear Glenn,Thank you so much for staying with us and complimenting our location. We hope to welcome you back soon to enjoy the Harbourside even more. Sincerely,Nick Burrows - Assistant Front Office Manager

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location close to the harbor. Nice mall for shopping. Price was acceptable. Clean, comfortable rooms, Friendly staff.
Stayed 1 night in May 2024
Response from JP on May 23, 2024
Dear Barbara,Thank you for staying with us, and for taking the time to fill out our survey. We are happy to hear you enjoyed your experience with us.We hope to have you back again in the near future!Thank you,JP

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrive the main lobby is full of luggage and hard to walk around it. Location of luggage receiving area should not be on the main lobby and luck of handicap ramp to walk up to check in office. They should look on this issue.
Stayed 1 night in May 2024
Response from Nick Burrows - Assistant Front Office Manager on May 24, 2024
Dear Reynaldo,Thank you for staying with us during your time in Vancouver. We appreciate your feedback about the luggage location, we will be finding a solution immediately. In terms of accessibility we actually do have an elevator exclusively for access from lower lobby to upper lobby. We hope to welcome you back soon. Sincerely,Nick Burrows - Assistant Front Office Manager

10/10 Excellent

David, Placerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fabulous place to stay before our cruise. The room had a wonderful view of the harbor. The restaurant was delicious. Staff was friendly.
Stayed 1 night in May 2024
Response from Nick Burrows - Assistant Front Office Manager on May 24, 2024
Dear David,We appreciate you leaving such a kind and generous review about your stay with us. We hope you had an amazing cruise with even more good reviews. See you next time for another good meal.Sincerely,Nick Burrows - Assistant Front Office Manager

4/10 Poor

Eray

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel has no features other than its location. If you come across Ms. Sehnaz, who is in charge of the reception, she will either do her job wrong or treat you sullenly. The hotel is quite old and crowded. The doors in the rooms do not close and the ventilation system smells very bad. I stayed twice, but never again.
Stayed 1 night in May 2024
Response from Nick Burrows - Assistant Front Office Manager on May 24, 2024
Dear Eray,Thank you so much for staying with us. We appreciate you taking the time to leave this review. We value your feedback about your front desk experience and will be treating this seriously. We will also will be looking into the doors in your room not closing and we sincerely apologize for any lack of security you felt during your stay. We hope to do better for you on your next visit. Sincerely,Nick Burrows - Assistant Front Office Manager

8/10 Good

Biniyam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in May 2024
Response from Jane on May 22, 2024
Dear Biniyam, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

8/10 Good

Alice, Naples

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good stay. Close to the cruise ship. Walking distance. Annika at the front desk was pleasant.
Stayed 1 night in May 2024
Response from Jane on May 22, 2024
Dear Alice, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable and Annika is surely our star! We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Mohamed, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2024
Response from Jane on May 21, 2024
Dear Mohamed, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Darya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back
Stayed 1 night in May 2024
Response from Jane on May 22, 2024
Dear Darya, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.. staff were friendly and accommodating. Swmming pool and hot tub were my favourite amenities…
Stayed 3 nights in May 2024
Response from Jane on May 22, 2024
Dear Karina, We appreciate you taking the time to share your experience. It's wonderful to know that you had enjoyed our facilities. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Kathleen A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with the entire experience & location. We had dinner in the hotel restaurant which was delicious.
Stayed 1 night in May 2024
Response from Jane on May 21, 2024
Dear Kathleen A, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room and friendly staff. Within walking distance of shopping, dining options and the waterfront.
Stayed 5 nights in Mar 2024
Response from Jane on May 21, 2024
Dear William, Your positive feedback means a lot to us! We're delighted that you enjoyed your stay, and we look forward to providing you with another memorable experience in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location, nice rooms.
Stayed 1 night in May 2024
Response from Nick Burrows - Assistant Front Office Manager on May 21, 2024
Dear Lillian,Thank you so much for staying with us. We appreciate you taking the time to mention our location and staff. See you again soon.Sincerely,Nick Burrows - Assistant Front Office Manager

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, good restaurant, very pleasant staff.
Stayed 1 night in May 2024
Response from Jane on May 21, 2024
Dear Jeffrey, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Jane on May 21, 2024
Dear Kris, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

6/10 Okay

Tim

It was good
Stayed 1 night in May 2024
Response from Jane on May 22, 2024
Dear Tim, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for walking to Sea Wall/ Stanley park
Stayed 1 night in May 2024
Response from Jane on May 21, 2024
Dear Jennifer, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon. Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Mourad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, super friendly and professional staff.
Stayed 7 nights in May 2024
Response from Jane on May 20, 2024
Dear Mourad, Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Warm regards, Jane Pham, Assistant Front Office Manager.

2/10 Terrible

Rana

Business traveler
Disliked: Cleanliness, staff & service, amenities
I didn’t like how was the room cost not included the breakfast I hate how they treated me
Stayed 1 night in May 2024
Response from Jane on May 21, 2024
Dear Rana, Thank you for taking the time to share your feedback with us. We genuinely regret to learn that your recent stay did not meet your expectations. Please accept our sincere apologies for any inconvenience you experienced regarding the breakfast inclusion policy. Our hotel does not offer complimentary breakfast with all reservations; it is only included when guests choose the specific package at the time of booking. We are concerned about the service you received and assure you that your comments have been taken seriously. Rest assured, we will be conducting a thorough follow-up with our team to address these issues promptly and effectively. Should you wish to provide further details about your experience or if there is anything additional we can do to make amends, please do not hesitate to contact us directly. We hope for the opportunity to welcome you back in the future. Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Yuanfang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for a business conference. The hotel is very close to the harbor front which allowed me to have a nice walk along the waterside to relax after the conference before leaving town.
Stayed 2 nights in May 2024
Response from Hotel Management on May 20, 2024
Dear Yuanfang, Thank you for taking the time to leave us a review. We appreciate our location here in the heart of Coal Harbour just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood. Kind Regards, Mackenzie, Front Office Manager

10/10 Excellent

Jennifer, Whitehouse

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really good. It was a little pricey. The staff were very nice. This was very easy walk to the cruise port!
Stayed 1 night in May 2024
Response from Jane on May 20, 2024
Dear Jennifer, We're thrilled to receive your positive feedback! It was our pleasure to ensure your stay was enjoyable. We hope to have the opportunity to host you again in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Room decor is a little outdated but great location, friendly staff and fast elevators!
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear Cameron, Thank you for your honest feedback! We appreciate your comments as it helps us to improve for next time. We hope to welcome you back next time your in Vancouver. Kind Regards, Mackenzie, Front Office Manager

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good overall
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear Richard, Thank you for taking the time to leave us a review. We hope we can welcome you again soon. Kind Regards, Mackenzie, Front Office Manager

6/10 Okay

Nicholas

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
While the room was clean, it was very basic for what you pay for, and what it shows it's rating to be. The room had outdated and damaged furniture, uncomfortable hard beds, and very limited free tv options (channels were sparse and didn't even show the correct programming on the guide). The food at the restaurant was okay, nothing bad but nothing special. The big plus to the stay is my request to be on a high floor was granted, as well as the window opened as a big slider to look out to the water. Staff were kind but didn't stand out majorly.
Stayed 2 nights in May 2024
Response from Jane on May 21, 2024
Dear Nicholas, Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not fully meet your expectations. Your comments regarding the TV channel options and furniture have been noted, and we will address these areas for improvement promptly. We are pleased to hear that you enjoyed the view from your room and that your request for a high floor was accommodated. We hope to have the opportunity to welcome you back and provide you with an enhanced experience that reflects the high standards we strive for.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Chloe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night, no complaints!
Stayed 1 night in May 2024
Response from Jane on May 20, 2024
Dear Chloe, Your satisfaction is our top priority, and we're so glad to have met your expectations. Thank you for choosing our hotel, and we hope to see you again soon!Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Lorenzo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear Lorenzo, Thank you for highlighting the cleanliness of our hotel. We take great pride in maintaining high standards and are thrilled to hear that it contributed positively to your stay with us. Kind Regards, Mackenzie, Front Office Manager

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is old and has carpet. Very musky smell in the rooms. Did not feel clean. The sliding door to the washroom was broken and unable to fully close. Wouldn’t stay here again.
Stayed 1 night in May 2024
Response from Jane on May 21, 2024
Dear John, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Your comments regarding the condition of the room have been noted, and we will address them promptly to ensure a more comfortable experience for our guests in the future. We truly value your input and hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Todd, Campbell River

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and convenient
Stayed 2 nights in May 2024
Response from Jane on May 20, 2024
Dear Tod, Thank you for taking the time to share your feedback. It's wonderful to know that you had enjoyed our centralized location. We can't wait to serve you again on your next visit.Warm regards, Jane Pham, Assistant Front Office Manager.

10/10 Excellent

Gustavo, Passaic

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location , location
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear Gustavo, Thank you for highlighting our convenient location. We're glad it was a highlight for your visit. We hope to be your choice of stay whenever you're in town. Kind Regards, Mackenzie, Front Office Manager