All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 2111 out of 3300 reviews" "
10 - Excellent
2,111
Rating 8 - Good. 751 out of 3300 reviews" "
8 - Good
751
Rating 6 - Okay. 241 out of 3300 reviews" "
6 - Okay
241
Rating 4 - Poor. 114 out of 3300 reviews" "
4 - Poor
114
Rating 2 - Terrible. 83 out of 3300 reviews" "
2 - Terrible
83
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Quy
Traveled with family and small children, Traveled with partner, Traveled with family
I love the Sutton. Super family-friendly, convenient location, excellent staff. We prefer to stay here anytime we come to Vancouver with our young kids.
Amy
Stayed 4 nights in May 2024
Response from AG on May 28, 2024
Dear Valued Guest, Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We look forward to seeing you again soon!
Lovely hotel within walking distance to lots of sightseeing opportunities. Friendly staff that were a pleasure to get to interact with. Fab seafood tower in restaurant and excellent eggs Benny!
Loretta
Stayed 2 nights in May 2024
Response from AG on May 28, 2024
Dear Valued Guest, Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We look forward to seeing you again soon!
Rooms, lobby, restaurant etc. all very nice & clearly redone although it’s an older property. However the pool, jacuzzi & dressing/locker room areas are very old & don’t match the quality & vibe of the rest of the property. It’s badly in need of a facelift!
Teresa
Stayed 2 nights in May 2024
Response from AG on May 28, 2024
Dear Valued Guest, Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.
Great centrally located hotel with modernized rooms. We loved the modern room decor and the general ambience. The hotel does not exude luxury or refinement as we have experienced elsewhere, but still feels good
Karen
Stayed 1 night in May 2024
Response from EA on May 25, 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.
Thank you for taking the time to share this positive review of our hotel. We hope to see you again in the future.
6/10 Okay
Jennifer, Roberts Creek
Traveled with family
May 24, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean and comfortable but outrageously over priced now that nightly rentals are banned in Vancouver. But most frustrating was that none of the electrical plugs worked. Not in the bathroom or any of the ones by the bed or desk. To do our hair or charge phones or laptops we had to unplug fridge or lamp. But there was no mirror. First world problems for sure but for what we paid we would expect electricity to work, and not acceptable for a 4 star hotel
Jennifer
Stayed 1 night in May 2024
Response from EA on May 24, 2024
Thank you for taking the time to share your experience with us. We strive for the highest standard of service and accommodation, and we regret to hear that your experience was less than perfect. We hope you will provide us with another opportunity to wow you in the future and we hope to see you again.
4/10 Poor
Pat
Traveled with partner
May 23, 2024
Liked: Cleanliness
Disliked: Amenities
The rooms were on par with a Comfort Inn. With 3 times the price, no breakfast and bottles of water at 10 dollars for standard and 8 for the mini i ended up with a extra charge of over $45 for 4 bottles of water. And come to find out there's a IGA food store within 500ft . If your going on a cruise, the distance is to far for older folks to walk and you have to take a taxi, so find a better place. They also charged my card $45 US more then the invoice at check out. Still fighting to find out why.
Pat
Stayed 2 nights in May 2024
Response from EA on May 24, 2024
Thank you for taking the time to share your experience with us. We strive for the highest standard of service and accommodation, and we regret to hear that your experience was less than perfect. We hope you will provide us with another opportunity to wow you in the future and we hope to see you again.
The hotel is in the heart of downtown Vancouver and the location is convenient for shopping, dining, walking or transportation. The staff is not very friendly and the cleanliness is average (carpet was dusty, bedsheet had a stain, bath mat had a stain).
Oliver
Stayed 3 nights in May 2024
Response from EA on May 22, 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.
8/10 Good
Michael
Traveled with partner
May 21, 2024
Liked: Cleanliness, amenities
Lounge experience was very disappointing. Bartender offered poor attitude and service.
Michael
Stayed 4 nights in May 2024
Response from RL on May 22, 2024
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.
6/10 Okay
Helen
Traveled with partner
May 21, 2024
Liked: Cleanliness, staff & service
We were up graded to a suite, which was very sweet of them. But it is very tired, need a little bit of TLC.
Helen
Stayed 2 nights in Apr 2024
Response from TO on May 21, 2024
Thank you for your feedback. We're glad you enjoyed the upgrade but apologize for the condition of the suite. We appreciate your comments and will look into the necessary updates.
Really comfortable bedding, exceptionally clean and great service - on top of being a beautifully decorated hotel!
Natasha
Stayed 1 night in May 2024
Response from RL on May 21, 2024
Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We appreciate your business and look forward to seeing you again in the future!
So dirty under washroom sink, and looks like they never clean it up
Derek
Stayed 1 night in May 2024
Response from TO on May 20, 2024
We're sorry to hear about the cleanliness issue you encountered. We'll address this with our housekeeping team to ensure it doesn't happen again. Thank you for bringing it to our attention.
10/10 Excellent
JON MIKIO
Traveled with partner
May 19, 2024
Friendly help at every station
JON MIKIO
Stayed 3 nights in May 2024
Response from TO on May 20, 2024
Thank you for your review! We’re glad you enjoyed your stay and look forward to welcoming you back.
Front desk staff was very helpful with check in and accommodating our needs. Room was very cleanly and comfortable.
Alisha
Stayed 1 night in May 2024
Response from TO on May 20, 2024
Thank you for your review! We're pleased to hear our front desk staff was helpful and that you found your room clean and comfortable. We hope to welcome you back soon!
Attentive staff and clean. Will visit again next time I'm in Vancouver!
Tatianna
Stayed 2 nights in May 2024
Response from TO on May 20, 2024
Thank you for your review! We're glad you found our staff attentive and the rooms clean. We look forward to welcoming you back on your next visit to Vancouver!
Excellent location. The staff is extremely courteous, professional, and helpful. The rooms are kept very clean. The room is comfortable, quiet, and the bed was comfortable on the back. We would definitely return to the Sutton and recommend it to our family and friends.
Scott
Stayed 1 night in May 2024
Response from TO on May 20, 2024
Thank you for your wonderful review! We're delighted you enjoyed our excellent location, courteous staff, and clean, comfortable rooms. We look forward to welcoming you back and appreciate your recommendation to family and friends.
Thank you for your 5 out of 5 rating ! We truly appreciate your business and hope to see you again in the near future .
10/10 Excellent
Hasan, Calgary
Business traveler
May 16, 2024
Liked: Cleanliness, staff & service
Good location.
Hasan
Stayed 1 night in Jan 2024
Response from EA on May 16, 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed the location. We look forward to seeing you again.
Thank you for your review! We look forward to seeing you again soon!
8/10 Good
Frank
Business traveler
May 14, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is aging
Frank
Stayed 3 nights in May 2024
Response from RL on May 15, 2024
Hello Frank, thank you for your review and we hope you had a great stay with us. As you may not know our property is under renovation. It will look fresh and new in the coming months.
4/10 Poor
Jerred
Traveled with partner
May 13, 2024
Liked: Cleanliness
Got "upgraded" to a smaller room with smaller beds for a higher cost than what I paid for on expedia
Jerred
Stayed 2 nights in May 2024
Response from TO on May 20, 2024
We're sorry to hear about your experience. Your feedback is important to us, and we'll look into this matter to ensure it doesn't happen again. Thank you for bringing it to our attention.
Thank you for your glowing review! We're thrilled to hear that you enjoyed our property, service, and amenities during your stay. Providing a great experience for our guests is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
I planned on using The $25 VIP reward I was supposed to get on breakfast so I went to the restaurant at 8:50am and was told that they were going to stop serving breakfast at 9am “So sorry” but I could order room service. When I checked it out the elevated costs for that service was total BS. $12 for a cup of coffee???
David
Stayed 2 nights in May 2024
Response from HS on May 13, 2024
We apologize for the inconvenience you experienced with the restaurants breakfast service and the unexpected cutoff time. Your feedback is appreciated, and we hope to welcome you back for a better experience.
Thank you for your feedback! We're delighted to hear that you found your stay comfortable and our facilities clean. We aim to provide a pleasant experience for all our guests, and we hope to welcome you back soon.
10/10 Excellent
Sarah Margaret
Traveled with family
May 11, 2024
Excellent location..easy to walk to all tourist spots and great restaurants. Not too far from airport and easy onsite parking
Sarah Margaret
Stayed 3 nights in May 2024
Response from EA on May 11, 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed our location and look forward to seeing you again.
Beautiful view! Received a free upgrade which was nice. Nice hotel.
Cheryl
Stayed 1 night in May 2024
Response from HS on May 13, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the beautiful view and the free upgrade during your stay. It's wonderful to know that you found our hotel nice. We hope to welcome you back for another enjoyable experience in the future.
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed your stay and look forward to seeing you again.
We very much enjoyed our room. Hotel lobby was very inviting and light filled. Staff were great and helpful.
Close to restaurants and shopping. A movie theatre was across the street and one block away was an IGA grocery store opened 24 hours a day that had anything you could want including hot meals. If travelling for medical reasons the Saint Paul's hospital was within walking distance.
John
Stayed 2 nights in May 2024
Response from EA on May 8, 2024
Thank you so much for taking the time to share this wonderful review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.
Good service. Quiet and clean. Located in walkable distance from restaurants and shops.
Christina
Stayed 3 nights in May 2024
Response from EA on May 9, 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you enjoyed your stay and look forward to seeing you again.
Classy hotel
It was full
That gives you the idea
Used the pool and jacuzzis
Excellent staff from doorman to porter to desk staff
Lindsay Gordon
Stayed 1 night in May 2024
Response from TO on May 8, 2024
Thank you for your feedback! We're delighted to hear that you found our hotel classy and enjoyed your experience with us. We're glad you were able to use the pool and jacuzzis and that you found our staff excellent from the doorman to the porter to the desk staff. Your positive comments mean a lot to us, and we appreciate your kind words. We hope to welcome you back for another great stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.