Find hotels near West Keystone Trailhead, Reno from ₩77,963

"Checking in was a bit of a"

"My favorite place to stay in Reno."

"I should have read the room description closer, but the spa suite no longer has a jacuzzi tub. I was disappointed our room was shorted acoffe pid. We asked the front desk for more so we would have it in the morning. It never arrived. The drain in the shower was clogged. I thought it was kind of cheap of the hotel to charge $25 to check in an hour early. I'm the past, if the room was ready and you arrived a little early, it wasn't am issue. Most importantly, we hated the kiosk check in. It didn't work, and we had to get a person to help anyway. Very impersonal and apopr wsy to do business. "

"The rooms were OK. Multiple elevators broke down the night that we stayed there and I got stuck in one of the elevators. It was hot and I ended up having a panic attack. By the time they opened the door, I was on the 18th floor. I walked up to the 23rd floor. When I called down to ask if the elevators were fixed the front desk person says “I haven’t been told that they were broken.” dismissing my concerns about getting on a broken elevator. They should have a warning that they have old elevators that may break down. There were other guests that were also stuck in the elevator. One guest was stuck for over an hour. The staff dismissed it like it happens all the time. There was no empathy from any of the staff that I talked to, except for the security officer. "

"The decor and attention to detail were wonderful. The host was very easy to communicate with. I would definitely stay here again!"