Find Resorts & Hotels with Spas in West Madison, WI

"Great location "

"Breakfast is better than average. Location is very convenient to UW campus (especially Lakeshore area). Facilities could use more upkeep."

"We will never be returning to the Edgewater. We had some bad customer service. The car shuttle service was excellent, and the valet staff was friendly and nice. However, the front desk and the general manager failed us. When I called requesting housekeeping, the staff member had a language barrier and didn’t follow through on getting someone to come clean our room. We went two days without housekeeping despite multiple requests. I also asked twice to have the sheets and linens changed, and no one ever showed up. I ended up waking up with a rash on my face from the dirty bedding,. When we returned to our room, towels were everywhere and the garbage was overflowing. The manager showed up seeming like he had a stick up his a**, he was distasteful, dismissive, defensive and accusatory, he seemed offended that we’d ask for fair compensation for a bad experience on our wedding night. The front desk’s failure to follow through and the manager’s hostile attitude really ruined what should have been a memorable experience. 2/10 definitely not recommended."

"Had supper in the bar. Food drinks & staff were great"

"We came here becauae the first hotel we checked into was gross and we weren't staying. The front desk staff was wonderful and kind. The room was so nice. Bathroom was spacious, beds were very comfortable, everything was nice and clean. Very glad we made the switch!"

"The first room we checked into had food in the freezer and the toilet wasn't working. The second room had a working toilet and was cleaner, but I don't know why I paid $20 more for a "king suite with separate seating area" as it was one room. It looked like the pictures on the website for the "studio king room." The pool was fun, but hadn't been cleaned overnight. There was foam from someone's pool toy all over the pool deck and in the pool. Finally we went to breakfast, and all of the empty tables were dirty. The food bins were empty, and the worker was just playing on her phone. She came out when I asked her if she could refill the trays, but she had to go and start heating the frozen food. We gave up and went out for breakfast. On a positive note, the room was quiet!"

"Looks like they updated. Very nice!"

"It was a clean room. I really appreciated the evening clerk. She was GREAT! When I went to turn the key in at the end of my stay, the person who was at the front desk was in the back and appeared to be reading a newspaper. There were two packages setting there. I announced that I was checking out and mentioned the packages. He didn't get up. Otherwise, everything couldn't have been BETTER! I loved the whirlpool. I liked how they had the room set up. Everything else was great."

"Air conditioner kept our room very comfortable. We had great parking close to door. Staff were very friendly. Breakfast buffet was awesome with lots of options hot and cold, courteous staff and food was always kept full. "