Yucatan Peninsula, Mexico hotel rooms at the Omni

"Room was average (closer to a 3-star, garden view), but housekeeping was good. The resort claims to be all-inclusive, but there’s a noticeable class system in many areas, which takes away from the experience. Staff were a mix—some very kind, but overall service didn’t feel truly all-inclusive. Expect frequent and aggressive pitches for expensive long-term memberships. Nightly entertainment felt repetitive. Food was especially disappointing for vegetarians, and we even encountered rancid ingredients once at “She” restaurant. Pool seating is also heavily tiered, which felt unusual compared to other resorts. Overall, not the all-inclusive experience we expected."

"Overall a great experience"

"Overall, the hotel was nice but we most likely will not book again. There were not much activities on schedule, they can transport you to their sister resort for the parties but return window was not friendly. I don’t like the idea of having to be stuck somewhere for hours at a time. The elite club was a joke, we were better off booking the regular rooms, the very few perks offered were not worth the cost. Food overall was good for an all inclusive, no real complaints there. The elite club breakfast and room service menu was boring and subpar. We were better off eating at the buffet for breakfast and lunch, There was a strong sewage smell in the main lobby/bar area that was seemed to linger for the entire 6 days we were there. You see what the vision was for the resort, it just fell short…"

"Staff great. Need more activities for older adults."

"Yes"

"Food was not good, not enough variety. Some of the staff were very rude when you asked them something.No entertainment pretty boring. Our fridge didn’t work , hair dryer didn’t work asked to replace it and they never did, safe didn’t work . We did have a nice view but honestly the hotel is old and it could use a renovation."

"Good"

"The grounds were amazing and we loved the animals that roamed everywhere. Very fun! Our room was clean and well maintained. We even had a minor issue with our ac and it was handled promptly with no issues after. Being able to snorkle everywhere on the property was great! We enjoyed the proximity to Xplor and Xcaret! "

"The property is immaculate. Very well kept, extremely clean and staff was extremely helpful in all matters. The food....well, your not going to starve, plenty of food but keep a open mind, its different than the states, not bad just different."