โTruly exceptional. Large, comfortable, well-appointed rooms. Lovely lounge in the lobby. But the staff were what really makes the Wallace wonderful. Everyone was so friendly and helpful. I really loved staying there!โ
โAt first, the room was prepared for someone else, room service drink did not come as ordered, the cafe had terrible wait on the food(both breakfast and lunch), and no apologies from the staff. The individual components are good but the service connection needs major improvements.โ
โThis is an iconic hotel in nyc so I had high expectations. The hotel was nice in general, but it took an hour to change my room (bellman didn't show up for an hour) and front desk hung up on my phone call ( I heard they were very busy due to many check-ins ). I don't expect this kind of service for the five star hotel with exceptionally high rate.โ
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From the moment we arrived at The Sherry-Netherland, we were treated like royalty. The level of service and attention to detail was beyond exceptionalโtruly a five-star experience in every way.
We came to celebrate our anniversary, and the staff made it incredibly special. From a warm welcome at check-in to the thoughtful touches in our roomโlike champagne and a handwritten noteโit was clear they went above and beyond to make our stay memorable.
Our room was beautifully appointed, combining...
โA very small room. It's not upgraded at all. I woke up early in the morning of January 1st of the new year because of the loud sex noise in the neighboring room. There is dirt on the towel and gown. The Pierre Hotel did not offer a 20% discount on food and beverage.โ
