Find hotels in Zona Hotelera, Cancun

"Ocean was blocked by the roof. Pool did not have enough chairs - had to wake at 6 am to get a chair at all. No chairs on the beach. Pool was clean and entertainment staff around the pool were energetic and fun"

"Great place for families. Pools lovely. Meals were varied and excellent quality with 5 restaurants and the buffet. We hope to return whenever possible. "

"The staff was very helpful and very attentive. There was plenty of staff members around all the time to help if you needed something."

"I’m very disappointed in this resort!!! Staff is very rude and disrespectful, no help at all, very unprofessional since the moment I arrived. The food was horrible, all the restaurants share the same food, there were bugs on the food, drinks where also very flavorless servers were stingy with the food. It is not all inclusive. More than half the restaurants/bars charged extra. I was looking forward to the club they had in the resort, only to find out it was closed, the faucet in my room only had hot water, there were roaches and spiders the sliding curtains were broken in my room. When I exchanged my beach towels the staff was impolite. I was told over the phone before arriving that I could check in early, and when I arrived they did not let me, so I had to wait around for 5 hours with my 3 infants, they were tired hungry and hot. Mazatlan had way better service than this place!! Stay away from this place!!! "

"Clean room, staff and amenities."

"Entertainment was good. Staff was very kind and helpful. Food was average at best. "

"This was my second stay at the Hilton Mar Caribe Bay. and the service was excellent. This time the resort appeared much more crowded, and unfortunately the difference showed in the overall experience. Cleanliness around the property was inconsistent, with dishes and trash sometimes left unattended. My room was also not cleaned during the day until I requested it after returning around 3 PM. I paid for an Enclave expecting access to the Chala Lounge and the added privacy and services that come with that upgrade. However, the lounge was frequently closed for private events, which limited access during most of my five-day stay. Because of that, the Enclave upgrade did not provide the benefits I expected. That said, I do want to recognize a few outstanding staff members who made a positive impression: Reyes and Johanna near the pool, and Carlos in the Chala Lounge when it finally reopened toward the end of the trip. Their service was excellent. Overall, the resort is beautiful and the ocean views are wonderful, but during this stay the value of the upgraded room did not match the experience."

"Beach view is beautiful… excellent location for your vacation. Price is worth with unlimited food and drinks. Staff are very welcoming. I would visit again if I could. Me and my family really enjoyed all the facilities they provided. "

"10/10 no complaints "