Find hotels in La Isla, Cancun

"The staff is absolutely awesome, the resort is showing its age. We had 5 nights in the 7th floor corner sweet. The Air conditioning was absolutely horrible temperature in the room would not go below 75 degrees. No inside activities on the property such as a game room. Just pools, beach, food and bars. The room had a poop smell and just wouldn’t recommend staying again. But the staff absolutely excellent "

"Over all experience was 10/10. Really worth the money we spent. We will come back again for sure. Good food, good service, and very clean room. Wifi is really good too. "

"Stay was great but phone & ray ban meta glasses were stolen by a staff member and the customer service did little to nothing to help! Was told they would review tape because there are cameras everywhere but they never got back to me, and now a week later my phones location has since moved from property to mall in Cancun as I believe someone is trying to sell it!! Major disappointment!! This was my second time at this location.. don’t think I’ll be returning "

"Clean and comfortable rooms. Beautiful beach and the fpur pools are great. It is a family hotel vut we didnt have noise problems."

"The room was clean and the staff was very friendly. Breakfasts buffet was alright I would rate it 8/10. Air conditions was good."

"Not so much for teenagers. Lots of families with young children. Hotel was super-clean, although we got back from a day out and the room was still not clean on a couple of occasions. Breakfast and lunch buffet were great. Hotel staff were friendly. However if you don't have younger kids, would not recommend. "

"Very nice. "

"We greatly enjoyed this property, and we’ve stayed at may all inclusives! The food here was especially good- loved the focus on QUALITY not quantity as some all inclusives tend to do (like big buffets of mediocre food). We gave an “average” rating for property condition because there were a few areas that needed maintenance like pool tiles and the roof you look out over from one of the restaurants. That being said, they were actively working on things like sanding/painting woodwork while we were there, etc so clearly they are constantly doing upkeep! This resort had hands-down some of the friendliest & most gracious staff! "

"Lots of good things, but I don't think I will recommend to my friends and family due to some bad parts. THE GOOD 1. Premium finishes throughout 2. Great pools and poolside entertainment and amenities 3. Most staff are very friendly and helpful NOT SO GOOD 1. I received $750 worth of "resort credits," which is a fancy way of saying I prepaid for tours and I never ended up taking or using. The one tour I did end up taking did not accept my "resort credits." The four spa treatments I tried to schedule were never responded to/scheduled by an agent. 2. When you need something from the concierge or tour desk, it's going to take a long time. Nothing works like clockwork. E.g., 1 hour to get a tour booked, with about 20 minutes just on hold. It's like a factory that still hasn't developed repeatable processes. 3. Discovered what *appeared* to be two different drug stashes just offshore the hotel beaches. What do I mean by that? Well, imagine playing in the water 40 feet off a beach with your family and you step on something squishy. You pull up a brick sized thermo-sealed plastic bag full of fine grains or powder. Then you pull up 2 more from the same spot. Then, 200 yards down the beach, you find another similar stash. I have never experienced this before. 4. Brings out some unethical behavior in guests and staff. On at least two occasions, I saw guests jump lines, or get in yelling fights, and instead of guiding guests to proper behavior, the staff just tolerated it."