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Krystal Cancun

3.5 star property
Family-friendly resort with 4 restaurants connected to the convention center in Cancun

Choose dates to view prices

Photo gallery for Krystal Cancun

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Cafe
Outdoor pool, sun loungers
Lobby
Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience.

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Bar
The current price is ₩242,748
₩299,829 total
includes taxes & fees
Nov 2 - Nov 3

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(64 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Dining table
LED TV
Blackout drapes/curtains
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(64 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(59 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 5 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 17 min drive - 4.3 km
  • Hotel Zone Beaches - 20 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Mediterraneo - ‬1 min walk
  • ‪Coral Café - ‬2 min walk

About this property

Krystal Cancun

Family-friendly resort near La Isla Shopping Mall
Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With amenities like a beachfront location and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in aromatherapy, a body scrub, and a facial at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, along with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), babysitting (surcharge), and luggage storage
  • Concierge services, a vegetable garden, and a 24-hour front desk
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Children's books and childcare services
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

All inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

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₩246,222 total
includes taxes & fees
Nov 27 - Nov 28
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000112/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on Nov 2, 2025 start from ₩242,748, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun?

Some rate plans available at this property are all-inclusive.

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

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Reviews

Krystal Cancun Reviews

7.6

Good

7.8

Cleanliness

9.8

Location

7.8

Staff & service

7.8

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 575 out of 1417 reviews
Rating 8 - Good. 325 out of 1417 reviews
Rating 6 - Okay. 215 out of 1417 reviews
Rating 4 - Poor. 131 out of 1417 reviews
Rating 2 - Terrible. 171 out of 1417 reviews

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Resort with amazing views of the ocean.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and beach
Stayed 5 nights in Sep 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to downtown areas
Stayed 4 nights in Sep 2025

10/10 Excellent

Hicham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Jun 2025

8/10 Good

Gerardo

Liked: Cleanliness
Good
Stayed 1 night in Oct 2025

10/10 Excellent

Shantoni

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. The best view to the beach
Stayed 2 nights in May 2025

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating.
Stayed 5 nights in Jun 2025

6/10 Okay

Pradtana

Liked: Cleanliness, amenities, property conditions & facilities
Overall is ok
Stayed 6 nights in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Location, beachfront. Nice beach.
Stayed 2 nights in May 2025

8/10 Good

Haisan

Liked: Cleanliness, amenities, property conditions & facilities
The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon.
Stayed 4 nights in May 2025

10/10 Excellent

Sesar

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Broken elevator made it absolutely brutal going up and down from 8th floor
Stayed 4 nights in Oct 2025

8/10 Good

Rolando Alonso Muzquiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2025

2/10 Terrible

Rene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful place

Ac wasn’t working and water kept coming out yellow
Stayed 6 nights in Jul 2025

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The outside was great. They had a good pool and vendors but the rooms were terrible. I won’t stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it! The best view! We will be booking again in the future
Stayed 4 nights in Mar 2025

2/10 Terrible

Thiago

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Get away from this hotel Saved 200 to sleep in a room full of humidity and construction noise all day. The place smells like swamp water the bathroom water is yellow and the bed and pillows are terrible. Even the ice tastes like sink water. The all inclusive is a joke the cheapest most tasteless food I have ever seen. To make it worse on my first night after drinking one beer a group of so called tourist police stopped me saying I was drunk. I had literally just arrived wasn’t drunk at all and ended up in a police station for 3 hours until I paid them 500 to get out. This hotel and the whole experience were a complete disaster. Never going back to Cancun and definitely never stay at this one star hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

SHARON

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 4 nights in Mar 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Jul 2025

6/10 Okay

Karla

Liked: Staff & service
Disliked: Property conditions & facilities
The property needs a lot of remodeling.
Stayed 1 night in Apr 2025

2/10 Terrible

Johnathon

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They will do anything to take your money
Stayed 2 nights in Jul 2025

4/10 Poor

Daniel Baltazar

Disliked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 4 nights in Apr 2025

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service
The overall stay was beautiful. However, the was an issue with having hot water to shower and the water pressure was low after a hot long day of excursions. Also, the ocean view side requires renovations. Paying this type of cash money for a room should feel and look like you are coming into an oasis. The rooms are bland only the view was spectacular and hotel events were nice. Service amazing….
Stayed 4 nights in May 2025

6/10 Okay

Earshla

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The only problem I had was the elevator in tower a took forever
Stayed 3 nights in May 2025

6/10 Okay

Isaac

Liked: Cleanliness, staff & service, amenities
Beds are extremely hard...even in the suites. Got sick after eating at La Hacienda.
Stayed 1 night in Apr 2025

2/10 Terrible

erika

Disliked: Cleanliness, staff & service
Staff don't know how to speak English hard to understand what guest needed and concern, they should hire know how to speak different dialect especially English, staff need to respect guests .
Stayed 4 nights in Apr 2025