New York Adventure Vacations

The hotel is extremely conveniently located! Lots of destinations are walkable and if not, no shortage of taxis, bike cabs, Uber or Lyft. The staff at reception and concierge, housekeeping and maintenance were exceptional. The rooms are very clean, spacious and comfortable. Breakfast was delicious. Our only negatives were that the toilet had many issues. We had to call maintenance who responded very quickly but seems as if it needs to be replaced. Additionally, the shower curtain was stained with what looked like blood, also should be replaced. We felt like the staff where we ordered breakfast twice was a bit "abrupt". Maybe it's the NY style.... Other than these minor issues, was GREAT and we would stay again!

room was great, hotel felt very safe, security was on point with standing by elevators checking for keys

Great safe location close to all major attractions. Would definitely stay again

My stay was excellent. Room accommodations and service was perfect.

There's too much I can say about this place. There are good things about it for sure, like how conveniently located it is (that will come back to bite you, though...) Our stay was not great. I usually love Hyatt's because they have always been solid in my experiences. This one was not. We came for the Macy's Thanksgiving Day Parade; a dream trip for us. When we booked this place in December last year, it was $1,411. The total at check out ended up being WAY HIGHER. You will get with additional fees you will not believe, including the cleaning fee, which was a joke. We only asked for cleaning twice during our stay, and they never refilled our soaps in the shower, nor did we have hand soap for the sink, and there was strange hair every time everywhere! When we checked in, there were hairs on the bed. Hairs in the shower/tub, hair on the table? There were weird green dots on the mirror that were never wiped away the two times they came and we never figured out what they were. Also weird - no fitted sheets on the bed. Just a loose one underneath the world's thinnest comforter. Worth noting the pillows were not good, either. My neck was so sore when we left this place. We had other issues with our room: it seemed like our some of our lights did not work properly, there was a missing towel holder in our room (so not enough space to hang towels), the shower curtain was so short, it's impossible to not get water on the floor, and the water takes so long to heat up in the shower.