Cancun Adventure Vacations

Jessica was the best at the lobby desk. Overall many great employees with a few rude ones. Towel guy and coffee shop ladies all rude. Adult pool needs signage stating no kids! Brazilian steak night on my birthday was the worst of the whole week! Hardly got any meats at all. Buffet was repetitive but good. Marco Polo was good, couldn’t even get in some restaurants because they were closed or full. Resort was far from full. Would I come back? No because I’m going back to all adult. Wayyyyy too many kids for me personally.

Beautiful resort! Great staff, food and drinks are ok! Lots of seaweed this time around.

this place is amazing

Nos gustaron las albercas muy bonitas, el bar y música en alberca dio buen ambiente, el edificio con elevadores y buen mantenimiento en jardines, muy buena atención de Mercedes en las balinesas nos hizo sentirnos cómodos, el buffet en desayuno y cena delicioso, fue buena experiencia la estancia en hotel Emporio

Seaweed needs to be cleaned off the beach everyday. Not enough restaurants

I recently stayed at this hotel in Cancun and overall had a great experience. The location was perfect and the style of the hotel was very clean, modern, and sleek. I especially appreciated that it was adults-only, which made for a relaxing atmosphere without kids around. The buffet breakfast and lunch were both very good—fresh, varied, and satisfying. Dinner, however, was hit or miss. The first night we tried the steakhouse and it was excellent, probably the best meal of the trip. Unfortunately, the other restaurants didn’t measure up. The Italian restaurant was pretty flavorless, relying on excess cheese to make up for the lack of taste. The sushi restaurant served good sushi, but the noodles in the ramen and udon were overcooked and disappointing. On the plus side, the drinks across the property were consistently amazing. The staff was kind and attentive, though I did notice that I had to bring up my Expedia Gold membership in order to receive a free upgrade (which was available), as it wasn’t offered or checked proactively. A big area for improvement was the music and entertainment. The poolside music was mostly bland English pop covers, which didn’t fit the setting at all. Being in Mexico, I would have loved to hear more variety, especially in Spanish. The live performers were enjoyable, but adding a DJ or a more dynamic music program would have made the vibe much better.

This exceptional all-inclusive resort met all our expectations before we came. The service is top-level and very impressive. I highly recommend this hotel.

My overall experience (hospitality, food, cleanliness, location) was excellent.

Jessica was the best at the lobby desk. Overall many great employees with a few rude ones. Towel guy and coffee shop ladies all rude. Adult pool needs signage stating no kids! Brazilian steak night on my birthday was the worst of the whole week! Hardly got any meats at all. Buffet was repetitive but good. Marco Polo was good, couldn’t even get in some restaurants because they were closed or full. Resort was far from full. Would I come back? No because I’m going back to all adult. Wayyyyy too many kids for me personally.

Beautiful resort! Great staff, food and drinks are ok! Lots of seaweed this time around.

this place is amazing