Riviera Maya Golf Vacations

The Staff was absolutely amazing. Their hospitality training was fantastic. They were helpful and genuinely kind.

The resort was good just mosquitos were the priblem

Air conditioning was tricky and medicore/stuffy. I couldn't figure out how to turn on the ceiling fan. I couldn't find the switch. Everything was so far away. Always walking and asking for rides, then feeling guilty about tipping (there should be a NO tipping policy). Everyone was expecting tips and handouts. The taxi situation to town was a pain and they showed up late. Nearly messed up my plans. Felt trapped in the hotel and there was nothing easy to eat casually. The beach was nice and service with amenities was great (paddle boards, kayaks, etc). Buffet was mediocre. Kept having to ask for butter - which sounds silly but it wasn't available unless we ask (toast, pancakes, etc). The check in and out process was a pain. They make you sit while they 'find a room and talk and give you a fruit drink'. I just want to check in and get to my room. It souldn't be an 'experience'. The "Resort Fee and Ecological Fee" was silly. Felt like I was getting scammed with added fees. I always felt like I was trapped and every time I left my room I needed to spend money.

Overall the hotel is stunning and clean. We had our own plunge pool with a beautiful view. Most all of the staff was wonderful and kind . We only had issue with 2 people being less than inviting and kind but the others made up for it . My only issue is at night the smell is terrible . I think they should use some sort of air fresheners or something in the rooms to help with this especially at night . I think it’s an ocean nightly issue . I was also bummed that some nights they forgot our nightly dessert with the cute historic note . We only used room service food delivery once they forgot our forks and they didn’t bring them for 35 min when we called and asked for them so we just ate with our hands . The food at all 3 restaurants is amazing ! I would recommend this hotel and I would definitely return in spite of the couple issues .

Overall the hotel is stunning and clean. We had our own plunge pool with a beautiful view. Most all of the staff was wonderful and kind . We only had issue with 2 people being less than inviting and kind but the others made up for it . My only issue is at night the smell is terrible . I think they should use some sort of air fresheners or something in the rooms to help with this especially at night . I think it’s an ocean nightly issue . I was also bummed that some nights they forgot our nightly dessert with the cute historic note . We only used room service food delivery once they forgot our forks and they didn’t bring them for 35 min when we called and asked for them so we just ate with our hands . The food at all 3 restaurants is amazing ! I would recommend this hotel and I would definitely return in spite of the couple issues .

Air conditioning was tricky and medicore/stuffy. I couldn't figure out how to turn on the ceiling fan. I couldn't find the switch. Everything was so far away. Always walking and asking for rides, then feeling guilty about tipping (there should be a NO tipping policy). Everyone was expecting tips and handouts. The taxi situation to town was a pain and they showed up late. Nearly messed up my plans. Felt trapped in the hotel and there was nothing easy to eat casually. The beach was nice and service with amenities was great (paddle boards, kayaks, etc). Buffet was mediocre. Kept having to ask for butter - which sounds silly but it wasn't available unless we ask (toast, pancakes, etc). The check in and out process was a pain. They make you sit while they 'find a room and talk and give you a fruit drink'. I just want to check in and get to my room. It souldn't be an 'experience'. The "Resort Fee and Ecological Fee" was silly. Felt like I was getting scammed with added fees. I always felt like I was trapped and every time I left my room I needed to spend money.

The Staff was absolutely amazing. Their hospitality training was fantastic. They were helpful and genuinely kind.

Overall the hotel is stunning and clean. We had our own plunge pool with a beautiful view. Most all of the staff was wonderful and kind . We only had issue with 2 people being less than inviting and kind but the others made up for it . My only issue is at night the smell is terrible . I think they should use some sort of air fresheners or something in the rooms to help with this especially at night . I think it’s an ocean nightly issue . I was also bummed that some nights they forgot our nightly dessert with the cute historic note . We only used room service food delivery once they forgot our forks and they didn’t bring them for 35 min when we called and asked for them so we just ate with our hands . The food at all 3 restaurants is amazing ! I would recommend this hotel and I would definitely return in spite of the couple issues .