JOIA Paraíso by Iberostar - Adults Only - All Inclusive

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Luxury
VIP Access
5.0 star property
9.4

Exceptional

Riviera Maya sanctuary with butlers

Six beachfront lounges feature swim-up bars and gourmet cuisine. Entertainment includes sunrise yoga and evening performances, with butler service throughout. Enjoy complimentary spa facilities, perfectly complementing the adjacent golf course.

Popular amenities

  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite

A hotel room with a large bed, a television, a dining table, and a view of palm trees outside.

Suite

9.2 out of 10
Wonderful
(25 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

A balcony with a view of a beach, palm trees, and thatched umbrellas.

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

A balcony with a wicker chair, a sofa, and a view of a pool and palm trees.

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

A balcony with a view of the ocean, a jacuzzi, and a balustrade.

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

A modern poolside area with a clear blue pool, white lounge chairs, and a pergola.

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

A balcony with a view of palm trees, a wicker chair, a sofa, and a small table.

Suite (Upper Floor)

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

A balcony with a wicker chair, a sofa, and a view of the beach.

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Promo)

A neatly made bed with white linens and pillows, flanked by two bedside tables with lamps, set against a patterned wallpaper backdrop.

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

A neatly made bed with white linens and pillows, flanked by two bedside tables with lamps, set against a patterned wallpaper backdrop.

Suite, Oceanfront (Butler Suite, Beach Access)

  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Pool Walkout)

A hotel room with a bed, a striped armchair, a small table, and a painting on the wall.

Suite (Pool Walkout)

  • Garden view
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Located in Playa del Carmen, JOIA Paraíso by Iberostar - Adults Only - All Inclusive is on the waterfront. While the natural beauty of Maroma Beach and Ojo de Agua Beach can be enjoyed by anyone, those looking for an activity can check out Playa Paraiso Golf Course. Punta Esmeralda Beach and Puerto Morelos Beach are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

What's nearby

  • A wooden pathway leading to a beach with palm trees and thatched-roof huts.
    Paradise Beach
    9 min walk - 0.8 km
  • A beach with palm trees, a thatched-roof hut, and a marina with boats.
    Maroma Beach
    11 min drive - 5.7 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    26 min drive - 24.3 km
  • Playa Paraiso Golf Course
    18 min walk - 1.5 km
  • Punta Esmeralda Beach
    29 min drive - 22.9 km

Getting around

  • Cancun Intl. Airport (CUN)
    42 min drive

Restaurants

  • Alberca - Pool - Bar
    1 min walk
  • La Laguna
    8 min walk
  • Star Café
    9 min walk
  • La Fuente -Lobby Bar
    11 min walk
  • La Hacienda
    12 min drive

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

  • Luxury all-inclusive resort near Playa Paraiso Golf Course
  • Located close to Maroma Beach, JOIA Paraíso by Iberostar - Adults Only - All Inclusive provides a free breakfast buffet, a golf course, and a nightclub. Get out on the links at this resort and enjoy amenities such as a driving range, golf lessons, and a golf clubhouse. Treat yourself to a body treatment, a deep-tissue massage, or a body wrap at Spa Sensations, the onsite spa. At the 20 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. The health club offers Pilates classes and yoga classes; other things to do include sailing, beach yoga, and windsurfing. Free in-room WiFi is available to all guests, along with a swim-up bar and a beach bar.
  • Additional perks include:
    • 2 outdoor pools and an indoor pool, along with sun loungers, pool umbrellas, and a swim-up bar
    • Free self parking and valet parking
    • Tennis courts, beach towels, and golf privileges (optional)
    • A banquet hall, multilingual staff, and evening entertainment
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 310 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
  • Other conveniences in all rooms include:
    • Frette Italian sheets and down comforters
    • Bathrooms with jetted tubs and free toiletries
    • Flat-screen TVs with satellite channels and DVD players
    • Wardrobes/closets, recycling, and coffee/tea makers

All inclusive details

  • This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • À la carte meals, snacks, and beverages included
    • 24-hour room service (limited menu)
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All non-motorized water sports are included.

Land activities

    • Fitness facilities
    • Tennis
    • Tennis lessons
    • Access to onsite golf course
    • Use of golf cart

Lessons/classes/games

    • Aerobics
    • Pilates

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

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Frequently asked questions

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include golf, tennis, aerobics classes, and more.

Where is JOIA Paraíso by Iberostar - Adults Only - All Inclusive located?

Situated on the waterfront, this all-inclusive resort is 1.3 mi (2.2 km) from Playa Paraiso Golf Course and within 12 mi (20 km) of Maroma Beach and Ojo de Agua Beach. Punta Esmeralda Beach and Puerto Morelos Beach are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8

Cleanliness

10

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 793 out of 1000 reviews
Rating 8 - Good. 132 out of 1000 reviews
Rating 6 - Okay. 46 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an absolutely amazing experience. The staff were amazing, the rooms were spacious and clean, absolutely gorgeous all around.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time there. Very nice, very relaxing. Great staff.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay! Very clean, all the food was excellent and staff was very inviting! Will definitely be returning!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our friends and I were already planning on coming back in a few hours on our second day. The staff are so friendly and welcoming. Our room is always being cleaned and restocked.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great stay. I would’ve easily given them five stars if the food was better. Unfortunately, the quality and options were consistently disappointing, which felt more like a bigger resort-level issue with the food program rather than the people preparing it. Everything else was great. The property was beautiful, clean, and well maintained, with an amazing atmosphere. The staff truly made our stay special. Huge thanks to Miriam (Concierge), Pedro, Fabian and Cassandra (Entertainment Team), Leo (Front Door Team), Jorge (Beach & Pool Support), and several others whose names I unfortunately missed. They all deserve recognition for the experience they provided everyone and working so hard.
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, beautiful grounds and very well maintained. Staff was wonderful. We loved the pool
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the property and staff. We had a wonderful time and stay. Mr. and Mrs. Anderson
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is out of this world good from the staff so friendly to delicious food with lots of choices
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first experience not only in Mexico, but at an all inclusive resort. The staff was very helpful and friendly. The property was exceptionally clean, even as there were some repairs being made to drywall areas in the hallway. You could tell the employees took great pride in their jobs. The pools were clean and the staff around them were very professional. We truly had an exciting and very relaxing time at the resort, and do look forward to returning.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great , been to mulitple resorts in cancun and the food was just ok, so it was a pleasant surprise the restaurants and buffet were great. Room was clean , staff friendly- except staff at the smokehouse restaurant ( rude )steer clear of that one but its off the adults only property. The sargasm ( sea weed ) was terrible when we got there but the staff worked tirelessly to get it cleaned up within couple days would have never known there was 2ft of sea weed on the beach where couldnt get into water. Overall great resort.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at JOIA was phenomenal. I’ll start with the food, we tried every restaurant and everything was delicious if I could recommend one memorable dish it was the guac so simple, but magical! You have to make a reservation at each restaurant but we found that even if we didn’t have a reservation the wait did not exceed 15 minutes. The beach had a little seaweed nothing crazy; however I did get stung by a jelly fish. The room was small but very clean we had butler service which I definitely recommend as it made things like reservations, transportation, ice, drinks etc so much easier. This is NOT a party resort but there are night shows and there is a really nice lounge. We had a spa appointment and WOW, if you can definitely book the spa. The pool at the spa is free which is really nice. I honestly can’t wait to go back. My only con is the drinks are a little weak and service at the beach is a tad bit slow but aside from that I can’t wait to return. Thank you JOIA for a great trip, you guys are amazing!
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and beachside were great. Staff was outstanding.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice, food excellent, Spa is ok , membership sales is too high pressure waisted time of vacation that they should tell ahead, the beach is too much sea weeds, can not swim .
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view from room. Impeccably beautiful property
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Such a gorgeous, clean, friendly, safe property!
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay from start to finish. The staff were friendly and attentive, and our butler truly went above and beyond. The room was beautiful, clean, and very comfortable, and the beach access was perfect. The food and drinks were excellent, and we really enjoyed the entertainment—it added a fun touch to the experience. Overall, everything exceeded our expectations, and we would definitely return!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been one of the greatest all inclusive me. And my lady has ever been the effort of the staff. This is undeniable, the hospitality exquisite, i'm thoroughly impressed with the food environment, and ambiance. Each bar was its own fun. Each bartender was its own personality. I couldn't recommend this resort more.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Service was impeccable; staff was courteous and attentive to all our needs; food was very good; facilities well maintained; our butlers were awesome!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Staff were friendly, a
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, property was clean and just enough for us
Stayed 6 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
everything was great. This was our 3rd visit to this resort and it never disappoints! Great service, great food.
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Beach and pools are very nice. On-site, sit-down restaurants have good food and quality service. Ocean-front rooms have a great view from the balcony.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent staff! Good quality food and services
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Very nice hotel. Spacious rooms, clean, nice decorations and very courteous staff. The food is good, not memorable but good. The spa facility is very good with a large worm swimming pool, steam room, hot sauna, massage.
Stayed 10 nights in Dec 2025