리비에라 나야리트 럭셔리 여행

We did not realize at flamingos we only got access to half the resort & our sides beachfront restaurant was closed for renovation. But we upgraded and switched to the La estancia side to get full access to the amenities. But then our room was bare bones. We had no water or drinks (like we had in other room) but we had one broken coffee pod . Even when we told front desk they stalked the fridge which was nice, but no coffee. It was just odd and considering during the day the only coffee available is paid coffee at a Starbucks on sight it was kinda annoying not being able to have coffee in our room at an all inclusive

Todo excelente

Excellent property, we've been visiting for 15 years and we love it. This time though the staff seemed disconnected and rude. We are always welcomed with a glass of sparkling wine, this time just a bottle of water and then served the wine just when asking. We travel as a big family and booked a studio and a 1 room suite, and as everyone who knows this property also knows this types of rooms when together can be connected as a big apartment. We were told we had them together just to find out this was not the case and had to ask for. it again just to be pushed further down and away from the beach. In addition we had two rooms with high discount on breakfast included on our rate, and we did not get it at checkin and given no other explanation other than their system did not displayed said discount and we were made to feel as if we were asking for something not deserved or as we were lying. We had to complain the entire week just to be refunded for the extra we had to pay at the restaurant at the very last day, not by a willingly, but patronizing staff I have to add. Half of our family had to leave days earlier and did the checkout one of the rooms, to our surprise we were denied access to our room when going back and had to complain to get access. Our beloved breakfast restaurant was closed and had to go to the neighboring hotel (also villa group) buffet which is bad, crowded and expensive. I hope you return to your service standards.

This was one of the most disappointing resort experiences I've ever had. From the moment we arrived, there was no buffet as advertised, and the daily activities and on-site entertainment that were promised were either severely limited or pushed off-site. When we brought these issues up, the response was constant deflection and a generic free dinner offer that didn't begin to address the actual problem. We paid for a full all-inclusive experience. Not a stay with missing amenities and scripted apologies. Communication was poor, accountability was lacking, and the overall value just did not match what was advertised. I wouldn't recommend this resort to anyone expecting transparency, follow-through, or a true all-inclusive experience.