아구라 힐스 모텔

"깨끗"

"깨끗하고, 공항과 인접하여 이동이 편리했으며, 최상층에 gym이 위치하여 LA city view를 보며 운동할 수 있는 환경이 맘에 들었다."

"매우 깨끗합니다. 유니버셜 스튜디오에 가기에 최적의 위치입니다."

"무료공항셔틀 굿 아침은 못먹음"

"친절"

"1층에 BAR가 있어 늦게까지 시끄러워요. 그거말곤 다 좋았어요…"

"I had to pay almost 60 dollars for one parking for a guest staying at the hotel? Bad. Also, front desk guys both at check in and late evening both not kind. "

"Location is perfect "

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."