시미 밸리 게스트하우스

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."

"super good!"

"유니버설스튜디오를 가기에 최적의 장소라고, 전체적인 호텔분위기도 좋아요~~ 단 엘리베이터 대기시간이 좀 긴 게 단점이에요~"

"Perfect location to stay while visiting Universal Studios Hollywood!"

"친절한 직원들 덕분에 체크인하면서 부터 기분이 좋았고, 깔끔하고 코지한 객실 덕분에 편하게 보내고 왔어요. :) "

"Good for family stay. "