그라나다 힐스 리조트

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."

"Great"

"호텔위치가 최고였어요"

"친절하고 내부시설도 깨끗하며 조식과 해피아워제공도 좋았습니다. 다음에도 이용하고싶고 또 추천하고 싶습니다. 다만 도로변쪽에 룸이라 소음이 다소 발생했습니다."

"Perfect location to stay while visiting Universal Studios Hollywood!"

"It's awesome!"

"숙소는 저렴한 가격에 깨끗한 편이었습니다. 2박을 묵었는데 이튿날 청소가 되어 있지 않아 놀랐습니다. 프론트에 문의하니 별도로 요청을 해야한다고 하였고 수건이라도 바꿔달라고 하니 프론트로 직접 가지러오라고 하였습니다. 조식은 없지만 아침에 커피와 스낵을 가져갈수 있게 준비되어 있었습니다."

"Great location! "

"할인해서 숙박했는데, 원가였으면 가성비는 안좋을 듯 합니다."