โLoved staying here! Super clean and cozy, the beds were really comfy, and the vibe was just right. The staff were all so nice and helpful, and there are tons of great restaurants nearby. Would definitely come back!โ
โThe condition of the hotel was okay. However, the employee's work ability was poor. I reserved a room with two beds in one room. However, the room assigned was one bed in one room. I thought it was a mistake by the staff and checked again, but I was told an absurd excuse that the hotel does not have two beds in one room. With the help of the online reservation manager, Fortunately, I changed rooms. Then, I couldn't rest for over 3 hours. I will never use this hotel or any Hyatt affiliate again.โ
โI enjoyed my stay! The soaking tub was a relaxing highlight, and the room size was excellentโvery spacious. The floor-to-ceiling windows offered a stunning view of the pool, enhancing the peaceful ambiance. Would stay again!โ
โCheck in was below average. Did not feel welcomed at all. No eye contact. No greetings. I did not even want to check the lady's name. If someone like that stays in this hotel, your NPS will never make it. However, breakfast was ok. The only thing great was the guy who was cleaning up the tables for the breakfast hours. Hardworking and doing his job the best way possible. I wouldn't want to come back. โ
โI also work in hospitality and was very impressed with this hotel. All the experience was amazing, from the food in the restaurant to the staff members. The valet guys and the front desk were very helpful and nice all the time. Specially Claudia and Theo from the restaurant. Great food recommendations and a really nice chat with Theo. Your team is amazing! โ
โGood location in downtown with direct access to trolley to get around.
Staff is friendly. Walkable to the convention center, part of the river walk and a lot of places downtown. โ
โI appreciate that it is a converted Federal Courthouse. From the antique Judge's bench in the lobby, the marble staircases, and the wooden doors - it was a sight to behold. Even the exterior was magical. The Restaurant was bold, modern, and extraordinary. โ
