"I’ve been staying with this hotel for over 18 years, always using it for our Disneyland trips and it’s always been great. I will say this time, the staff was a bit less friendly than usual. Especially those in the restaurants and front lounge. You feel like you’re inconveniencing them when you’re there and there is no go above and beyond customer service.
Also, there were cockroaches down by the hot tub, which was a major ick factor. In all my years staying there I’ve never seen them or anything that would resemble them so that was a bit concerning and needless to say, we didn’t use that again. The rest of the hotel was clean and it always seemed someone was mopping or taking out trash. As far as the rooms go, they were clean, simple and as always a little cramped, but we enjoyed them. The water gets hot and stays hot, there aren’t any microwaves in the rooms, only in the laundry room which is weird, but there are mini-fridges and coffee makers in the rooms. I particularly love the view and the balcony’s if you get one. The pool and hot tub were great, in terms of actual use. The gym is nice size with all you need to get a good workout in. I would say that if you want a good neighbor hotel close to Disney (under a mile’s walk), close to several food and shopping locations, and that has nice clean rooms, this is the place for you. However, if you’re looking for 5 star customer service, friendly staff and exceptional attention to detail, you might want to look elsewhere."