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예약 가능 여부 확인

아일 오브 글렌코 호텔 여행 후기

3 out of 5
아일 오브 글렌코 호텔
Glencoe, Ballachulish, Scotland

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 792개 이용 후기 중 386개" "
평점 8 - 좋아요. 792개 이용 후기 중 261개" "
평점 6 - 괜찮아요. 792개 이용 후기 중 99개" "
평점 4 - 별로예요. 792개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 792개 이용 후기 중 12개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
리셉션 직원 친절도 떨어짐 컴이 다운이라고 아무것도 체크가 안돼서 거의 수동 작업임 엘리베이터가 없어서 짐 들고 내리기가 좀 불편함 혹시 인원이 많은 경우는 사전에 포터 서비스 예약하기 바람
2019년 8월에 1박 숙박함
답변 제공: Customer Service Executive 님, 2019년 9월 2일
Thanks for your feedback. We hope to see you again soon.

8/10 - 좋아요

Boglarka 님, New York

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazingly beautiful surroundings
2024년 4월에 2박 숙박함
답변 제공: Ken 님, 2024년 4월 10일
Dear Boglarka,Thnak you for your wonderful feedback.Kind regards

10/10 - 훌륭해요

Marcia Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is fantastic
2024년 3월에 1박 숙박함
답변 제공: Ken 님, 2024년 4월 3일
Thank you

2/10 - 너무 별로예요

Anne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was in poor repair. The indoor pool in what looked to be a garage. The dining facilities were filthy. The service was worse than Faulty Towers. When asked if we enjoyed our wildly overpriced and completely shambolic dinner, and we responded with why we did not; we were met with unbelievable rudeness from the staff. Although I do not think that it is the staff’s fault. They are wildly understaffed and untrained.
2024년 3월에 1박 숙박함
답변 제공: Ken 님, 2024년 4월 3일
Dear Anne,I am sorry to learn that you and a poor experience I will ensure that your comments are passed onto the relevant team members for their review.Thank you

8/10 - 좋아요

VICTOR 님, QUERETARO

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es muy agradable y con buenas vistas. Su restaurante tiene excelente comida y servicio. Sin embargo me comentaron que no tienen convenio con Expedía por lo que no pude tener ninguna recompensa como socio.
2024년 3월에 1박 숙박함
답변 제공: Ken 님, 2024년 4월 3일
Thank you for the excellent feedback

8/10 - 좋아요

Sebastian

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Gutes Frühstück & Abendessen, Bett war bequem, leider war die Heizung im Zimmer nicht wirklich effizient. Im Bad war es grundsätzlich kalt. Das Schwimmbad und die Sauna haben Ihre besten Zeiten gesehen.
2024년 3월에 3박 숙박함
답변 제공: Ken 님, 2024년 3월 23일
Thank you and glad to learn that you enjoyed our breakfast.Kind regards,Ken BuchananGeneral Manager

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The Location for Glencoe hiking is great. The view / ability to stroll around the peninsula was wonderful.
2024년 2월에 2박 숙박함
답변 제공: Ken 님, 2024년 2월 24일
Thank you for your excellent feedback

6/10 - 괜찮아요

Tristan

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Ken 님, 2024년 2월 24일
Thank you for your response

6/10 - 괜찮아요

Lucy

연인과의 여행
좋아요: 청결 상태
It was average, view of the loch was amazing but was stood waiting to check in for 10 minutes before someone came. Ate dinner here and the food was great but the atmosphere was far from, surrounded by kids who were running around, throwing things and being really loud - wasn’t what I was expecting from a high priced hotel.
2024년 2월에 1박 숙박함
답변 제공: Ken 님, 2024년 2월 16일
Dear Lucy,Thnak you for your feedback and I will notify the management team about the points you raise.Kind regards,Ken BuchananGeneral Manager

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Ken 님, 2024년 1월 23일
Thank you for your feedback

10/10 - 훌륭해요

Neil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superb from start to finish
2024년 1월에 1박 숙박함
답변 제공: Ken 님, 2024년 1월 23일
Thank you for your excellent feedback.Kind regardsKen BuchananGeneral Manager

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel, great facilities and peaceful
A lovely hotel with beautiful surroundings. Room was massive and very clean, also beautiful views from the room window. Staff were polite and attentive and were so good with my 9 month old daughter who loved crawling about the restaurant/bar in the evening. Most of the staff really went out of their way to chat with her and play with her. Particularly Kay and two female reception staff. The pool was great, very clean and a lovely touch to relax after a busy day hiking. Food in the restaurant was also very nice. Would recommend and would definitely stay again!
2024년 1월에 2박 숙박함
답변 제공: Ken 님, 2024년 1월 23일
Thank you for your feedback and recommendation. Looking forward to welcoming you back again in the future.Kind regards,Ken BuchananGeneral Manager

6/10 - 괜찮아요

Emily

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Ken 님, 2024년 1월 23일
Thank you for your feedback

8/10 - 좋아요

Alysha

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great location with great views
2024년 1월에 1박 숙박함
답변 제공: ken 님, 2024년 1월 10일
Thank you for your feedback

8/10 - 좋아요

Consuelo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Ken 님, 2024년 1월 10일
Thank you for your excellent feedback

6/10 - 괜찮아요

Jamie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2024년 1월 23일
Thank you for your feedback

4/10 - 별로예요

Gilbert

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Views are amazing unless you are on the ground floor wanting to throw the curtains open to enjoy the wonderful views from your bed/room - warning - anyone walks right by your window, or more likely hang around there to enjoy the same views, so if you like your privacy the curtains stay shut!! Initially, rooms look lovely but beds aren't great, toilet is wall fitted at child height- ok for some of us, ridiculous for most!! Breakfast is expensive, and not worth it since buffet style and constantly waiting to be refilled. Staff are lovely but so helpful they don't have enough time for everyone. We were advised of disabled parking near our room, which we needed, but then a knock, whilst we displayed the 'do not disturb' notice on our door. We were then asked to move our car elsewhere for someone who we can only assume needed our space more!! We later noticed a member of staff using another disabled space!! This was the turning point for us. Hotel is not new and if you are not a heavy sleeper, the noise of anyone moving about avove or particulary in the corridors will keep you awake, along with anyone snoring nearby. I have no issue with dogs or children but suggest you avoid this hotel if you are not keen on either, including children running from room to room and dogs eating off owners plates. I would recomment for those who like a swim as the pool looked nice, although we didn't have time to try it, families and dog owners of which there were aplenty.
2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2024년 1월 2일
Dear Gilbert,Thank you for your comments and disappointed that you did not enjoy some aspects of your stay. I will share your comments with the team for their attention. I hope you do return to Isles of Glencoe Hotel in the future.Kind regards,Ken BuchananGeneral Manager

10/10 - 훌륭해요

Joshua

2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2024년 1월 23일
Thank you for your feedback.

10/10 - 훌륭해요

Ronaldus

2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2024년 1월 2일
Thnak you for your scoring.

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful setting
Lovely setting, nice driving distance for fort Williams and the mountains. Brilliant food, friendly staff and nice facilities.
2023년 12월에 3박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Thank you for your excellent feedback and look forward to welcoming you back in the future.Best wishes,Ken BuchananGeneral Manager

10/10 - 훌륭해요

Geoff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay, great location.
2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Dear Geoff,Thnak you your wonderful feedback. Hopefully you will return to us again in the future.Kind regards,Ken BuchananGeneral Manager

10/10 - 훌륭해요

A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Thank you for your excellent scores.Kind regards,Ken BuchananGeneral Manager

8/10 - 좋아요

David

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Thnak you for your Greta scores.Kind regards,Ken BuchananGeneral Manager

6/10 - 괜찮아요

Justine

Property was absolutely freezing- had to ask on countless occasions for the staff to increase heat in our room as it was all controlled by the front desk! Restaurant was great and convenient but pack thermals if you want to stay warm
2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Thnak you for your commnets which will be taken on board.Kind regardsKen Buchanan,General Manager

6/10 - 괜찮아요

Gwen

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The Isles of Glencoe is a great place to stay in the summer but with some cautions for the winter traveller. The Dining room is situated in a conservatory which is poorly insulated - no curtains or proper heating. Despite staff placing small heaters on the window ledge, I had to return to my room to put on thermals and the other guests in my party were cold. This is unacceptable and should be urgently addressed. It would make me reluctant to take guests there again in the winter season. Staffing shortages and lack of training similarly made aspects of our visit disappointing. When you are cold in the lounge a lukewarm coffee or hot chocolate does little to remedy the situation. Staff were very kind but the quality of service was not up to their usual standards.
답변 제공: Ken 님, 2023년 12월 24일
Dear Gwen,Thnak you for your feedback in relation to your recent stay with us at isles of Glencoe. I will address the issues with the staff in order to rectify. My sincere apologies we did not meet your expectation on this recent visit.Kind regards,Ken BuchananGeneral Manager

10/10 - 훌륭해요

Lindsey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall hotel & staff were excellent. Room was clean, a good size & comfortable although shower curtain had a strong musty smell. Staff were very helpful & always cheerful. Area around hotel is stunning. Would definitely stay again.
2023년 11월에 2박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Dear Lindsey,Thank you for your comments which I will take on board. Hopefully we will see you on a return visit to the hotel.Kind regards,Ken BuchananGeneral Manager

6/10 - 괜찮아요

Grace

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Thank you for your scores

10/10 - 훌륭해요

Rex

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Heaven On Earth.
Great spot and woke up to what I think heaven looks like. Great staff of friendly professionals. Room was clean with great amenities.
2023년 11월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Dear Rex,Thnak you for your commnets and look forward to welcoming you back in due course.Kind regards,Ken BuchananGeneral Manager

10/10 - 훌륭해요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Isles of Glencoe is just as beautiful as the pictures, if not more beautiful. Waking up to beautiful views of Loch Leven then proceeding to have breakfast with even better views of Loch Leven was nothing short of breathtaking. Staff was friendly and accommodating. Room was clean and comfortable.
2023년 11월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Thank you for your excellent feedback Timothy.Kind regards,Ken BuchananGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

Hotel very cold especially dining room. Nicest staff were the cleaning ladies. Hotel needs upgraded. Shame as location is stunning x
2023년 11월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Thank you for your feedback

4/10 - 별로예요

Robert

좋아요: 청결 상태, 직원 및 서비스
Very disappointed have stayed before it was excellent food was also excellent but this time not a good choice on dinner menu and buffet breakfast was cold prices are horrendous, and room was cold, we go to Ballachulish to visit family but wont be back will choose somewhere in village
2023년 10월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Thank you for your feedback

8/10 - 좋아요

natasha

2023년 10월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 24일
Thnak you for your excellent scoring

10/10 - 훌륭해요

James

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lillian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anniversary
We had an amazing time it was great to catch up withe some of the old teen it was just like coming home. 💙
2023년 10월에 2박 숙박함

8/10 - 좋아요

Christopher

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Check-in was easy. Staff very helpful. Stairs to upper rooms a bit difficult to negotiate with cases but assistance was available. Room was large but I have no idea why it was called a feature room. The downstairs feature rooms have french windows and amazing views of the loch. The upstairs feature rooms that I stayed in did not seem to have much of a feature at all, unless you call a sloping roof that you can hit you head on and a small window view across the loch, features. Ensuite was average with some shelving for toiletries. Restaurant was a surprise in that he food was quite good. However, staff were not good, especially at breakfast when you can easily be ignored.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Melissa

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ingela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Essen im Restaurant war hervorragend.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

berrin

2023년 9월에 1박 숙박함

8/10 - 좋아요

Katy

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Stay
Lovely hotel with a chic lounge. We had a large room overlooking the water.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Karen

별로예요: 직원 및 서비스
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Steven

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice hotel with a great location and view of Loch Levin and the surrounding area. I had a great stay, but the breakfast buffet could be improved. I would definitely recommend staying here if you will be in the Glencoe or Fort William area.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Gary N

2023년 9월에 2박 숙박함

8/10 - 좋아요

Allan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great service. Old place. It needs renovations.
The service was great, everyone really helpful and kind. The view is amazing. But the hotel needs some updates and renovations. It’s really old and the carpet is old and dirty.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Alexei 님, Mamaroneck

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The views from the hotel were great, but that is the only good thing about it. The service is REALLY bad. Quite a few of our towels and bedsheets had stains. We were ignored by the staff at breakfast. Christina Ruiz, at the restaurant, was outright rude with us. The staircase had some spilled food which remained there for our entire stay - several days. The room service is pretty much non-existent. The breakfast food was very mediocre, which, combined with the bad service, resulted in us skipping their breakfast even though it was included. If the hotel does have any management, they really don't care. Also quite a few basic conveniences were missing - there is no elevator in the three-floor building, and the room did not have neither a safe nor a fridge. And the hotel kept spamming us with their messages which were just advertising other properties of the same company.
2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Annette

가족 여행
좋아요: 직원 및 서비스
Das Hotel ist ziemlich abgewohnt und das Spa alt und dunkel. Frühstück und Abendessen waren gut. Aber Preis und Leistungsverhältnis stimmen nicht. Es kann mit anderen Hotels und Unterkünften in der Preisklasse nicht mithalten.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Ray

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Avinderjit

2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Mikkel

별로예요: 직원 및 서비스
Staff wasn’t helpful, the hotel is a bit worn down. Restaurant is not bad but definitely not good either.
2023년 7월에 3박 숙박함