Thank you a lot for taking time to share your great feedback with us! We are looking forward to your next visit at our hotel! :)

Dear Laura, Thank you for sharing your feedback with us. We're delighted to hear that you found our location convenient for the arena and nearby restaurants and bars. While we're glad that the overall experience was satisfactory, we apologize for any discomfort caused by the sofa bed. Regarding the parking, we strive to be transparent about our pricing, and our parking prices are advertised. We regret if the pricing did not meet your expectations, and we appreciate your understanding. We will certainly take your comments into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, George

Dear Maureen , Thank you for your positive review! We're delighted that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. If you have any feedback or suggestions for us, please feel free to share. We're here to ensure you have an enjoyable stay every time!Sincerely, George

Dear Mouzam,Thank you for taking the time to leave us a perfect score review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay is our top priority, and we're delighted that we could meet your expectations.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another outstanding stay in the future!Warm regards,Ionel VoicuOperations Manager

Dear Ben,We sincerely apologize for the inconvenience and concern caused by the mishandling of your room access during your stay. Your safety and satisfaction are our top priorities, and we deeply regret any lapse in our procedures. Rest assured, we are taking immediate steps to address and prevent such incidents in the future. We appreciate your feedback and hope to have the opportunity to regain your trust.Warm regards,Harpreet SianGeneral Manager

Dear Jenny,Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at Novotel Birmingham Broad Street.It's fantastic to know that you found our staff to be friendly and welcoming. Providing excellent customer service is one of our top priorities, and we are delighted that our team made a positive impression on you.We're also pleased to hear that you enjoyed our breakfast offerings and that the room met your expectations. Our team works hard to ensure that every aspect of your stay is comfortable and enjoyable, and it's wonderful to hear that our efforts were appreciated.Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back to Novotel Birmingham Broad Street in the future for another fantastic stay.Warm regards,Ionel VoicuOperations Manager Novotel Birmingham Broad Street

Dear Glendene,Thank you for taking the time to leave us a 5-star rating! We appreciate your support and hope to welcome you back to Novotel Birmingham City Centre soon for another exceptional stay.Warm regards,Ionel VoicuOperation ManagerNovotel Birmingham City Centre

Dear Ryan , Thank you for your positive review! We're delighted that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. If you have any feedback or suggestions for us, please feel free to share. We're here to ensure you have an enjoyable stay every time!Sincerely, George

Dear Pushpa, Thank you for your positive feedback! We're delighted that you had a great experience with us. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We appreciate your support and look forward to welcoming you back in the future.Best regards,George Fratiloiu

Dear D, Thank you for your positive feedback! We're delighted that you had a great experience with us. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We appreciate your support and look forward to welcoming you back in the future.Best regards,George FratiloiuFront office Manager

Dear Catherine , Thank you for taking the time to leave your feedback. We appreciate your input, and we're committed to continually improving our services. If there are specific areas you'd like us to address or any suggestions you have for enhancement, please feel free to reach out. We value your opinion and hope to have the opportunity to exceed your expectations in the future.Best regards,George FratiloiuFront Office Manager

Dear Jasmine, Thank you for your positive feedback! We're delighted that you had a great experience with us. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We appreciate your support and look forward to welcoming you back in the future.Best regards,George FrtailoiuFront Office Mananger

Dear Ayesha, Thank you for taking the time to share your feedback. We're pleased to hear that you found our place convenient for your stay.Your comments are valuable, and we're always looking for ways to enhance the guest experience. If there's anything specific you believe could improve your future visits or any suggestions you have, please feel free to share.We appreciate your patronage and look forward to the opportunity to welcome you back.Best regards,George FratiloiuFront Office Manager

Dear Samuel Thank you for taking the time to leave your feedback. We appreciate your input, and we're committed to continually improving our services. If there are specific areas you'd like us to address or any suggestions you have for enhancement, please feel free to reach out. We value your opinion and hope to have the opportunity to exceed your expectations in the future.Best regards,George FratiloiuFront Office Manager

Dear Samantha , Thank you for bringing your experience to our attention. We sincerely apologize that your visit did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to understand your concerns better.If you are willing to provide more details about your stay, it will assist us in addressing any issues and working towards improvements. We value your feedback and hope to have the chance to regain your trust in the future.Best regards,George FratiloiuFront Office Manager

Dear Michael, Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us. If there's anything specific you loved about your experience or if you have any suggestions for improvement, feel free to let us know. We appreciate your feedback and hope to welcome you back in the future!Warm regards,George

Dear Meheren, Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us. If there's anything specific you loved about your experience or if you have any suggestions for improvement, feel free to let us know. We appreciate your feedback and hope to welcome you back in the future!Warm regards,George

Dear Guest , Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience caused during your stay, particularly with the night staff.We are delighted to hear that Yannis made a positive impression during the check-in process. Your kind words about her friendliness and informativeness are appreciated, and we will certainly commend her for her excellent service.On the other hand, we are truly sorry to learn about the challenges you faced with the night duty manager. Providing outstanding service is our top priority, and it's disappointing to hear that we fell short of your expectations. We take your comments seriously, and we will address this matter promptly to ensure that our staff demonstrates the highest level of professionalism and people skills.We appreciate your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience. If there's anything specific you would like to discuss further or if there's an opportunity for us to make amends, please feel free to contact us directly.Thank you for choosing our hotel, and we look forward to the chance to serve you better in the future.Best regards,George Fratiloiu

Dear Mark, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay, especially the convenient access to Birmingham Bullring, the nearby shops, and the delightful breakfast. It's wonderful to know that our reception team contributed to a friendly and efficient check-in experience.We're delighted that your room met your expectations, and we're pleased to hear that the inclusion of a bath added to your overall satisfaction. We truly appreciate your kind words and are honored that you would consider booking with us again.We look forward to the opportunity to welcome you back, and thank you for choosing us for your stay in Birmingham!Best regards,George FratiloiuFront Office Manager

Dear Graham , Thank you for sharing your positive experience with us! We're delighted to hear that our location was convenient for your event at the Utilita Arena, and that you found the proximity to a variety of bars and restaurants appealing. It's great to know that our parking facilities met your expectations as well.We appreciate your feedback and are pleased to have contributed to your enjoyable stay. Should your plans bring you back to the area, we look forward to hosting you again.Safe travels!Best regards,George FratiloiuFront Office Manager

Dear Dora, Thank you for your wonderful review! We're delighted to hear that we have become your family go-to in Birmingham. It's fantastic to know that our location was perfect for your needs, and we're thrilled that there was plenty to see and do during your stay.We appreciate your kind words and look forward to welcoming you and your family back for more memorable experiences in the future. If there's anything specific you loved about your stay or any suggestions you'd like to share, feel free to let us know.Safe travels, and see you again soon!Best regards,George FratiloiuFront Office Manager

Dear Guest, Thank you for choosing to stay with us again for your Christmas market visit! We're delighted that you enjoyed your second stay and found our location convenient for a nice short walk to all the shops.It's wonderful to hear that our staff contributed to your positive experience, and we appreciate your recommendation. If there's anything specific you enjoyed during your stay or any way we can enhance your next visit, please let us know.We look forward to welcoming you back for another pleasant stay in the future!Best regards,George FratiloiuFront Office Manager

Dear Ian , Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the cleanliness, service, and breakfast offerings at our hotel. It's great to hear that your overall experience met your expectations.We apologize for any inconvenience you faced with the in-room coffee maker and the complexity it presented. Your feedback is valuable, and we will certainly review the setup to ensure a more user-friendly experience for our guests. We appreciate your understanding regarding the alternative provision of tea and coffee for the kettle.We're pleased to know that despite these minor inconveniences, you would be happy to stay with us again. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another comfortable and pleasant stay in the future.Thank you for choosing our hotel.Best Regards,George FratiloiuFront Office Manager

Dear Stuart, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed having a room with a bath and that it added to your overall relaxation during the evening.Our team is thrilled to know that we could contribute to making your stay more comfortable and enjoyable. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share.We appreciate your choice to stay with us and look forward to welcoming you back for more relaxing evenings in the future!Best regards,George FratiloiuFront Office Manager

Dear Sarah, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you chose to stay with us for the second time and that you love it here.It's wonderful to know that you find our hotel clean, our staff friendly and helpful. We appreciate your kind words about the proximity to the Christmas markets, Utilita Arena, and the nearby bars and restaurants. We're delighted that our underground car park adds to your sense of security during your stay.If there's anything specific you enjoyed about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to let us know.Thank you for your continued support, and we look forward to welcoming you back for many more visits!Best regards,George FratiloiuFront Office Manager

Dear Gillian, Thank you for taking the time to leave a positive review! We're thrilled that you had a good experience during your stay. Your satisfaction is our top priority, and we're grateful for your support.If you have any specific comments or suggestions to share, or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the opportunity to host you again in the future.Thank you for choosing our hotel!Best regards,George Fratiloiu

Dear Guest, Thank you for taking the time to leave a positive review! We're thrilled that you had a good experience during your stay. Your satisfaction is our top priority, and we're grateful for your support.If you have any specific comments or suggestions to share, or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the opportunity to host you again in the future.Thank you for choosing our hotel!Best regards,George Fratiloiu

Dear Sophie,Thank you for taking the time to leave a positive review! We appreciate your feedback, and we're delighted to hear that you had a good experience during your stay. If you have any specific comments or suggestions to share, please feel free to reach out. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Sincerely , George Fratiloiu

Dear Carl Many thanks for taking your time to give us your score. We do hope you had an amazing stay, we are looking forward to welcome you again soonSincerelyGeorge Fratiloiu

Dear Nour, We're glad to hear that you had a good day! Thank you for sharing your positive feedback with us. If there's anything specific you'd like to highlight or any suggestions for how we can make your future experiences even better, please feel free to let us know. We look forward to welcoming you back for more good days in the future!Sincerely,George FratiloiuFront Office Manager

Dear Brisna Many thanks for taking your time to give us such a good score. We hope you had an amazing stayLooking forward to welcome you again soon. SincerelyGeorge Fratiloiu

Dear Charles, Thank you for taking the time to leave a positive review! We appreciate your feedback, and we're delighted to hear that you had a good experience during your stay. If you have any specific comments or suggestions to share, please feel free to reach out. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Kind Regards, George Fratiloiu

Dear Andrew, Thank you for taking the time to leave us a 4 out of 5 rating. We appreciate your feedback and are pleased to know that you had a satisfactory experience during your visit. If you have any specific comments or suggestions you'd like to share with us to help us improve and enhance your future experiences, please feel free to do so. We value your input and look forward to serving you even better on your next visit.Sincerely George FratiloiuFront Office Manger

Dear Sarah, Thank you for taking the time to leave a positive review. We're delighted to know that you had a great experience during your stay with us.We look forward to welcoming you back for another enjoyable visit.Best Regards,George Fratiloiu

Dear GuestThank you for taking the time to leave a positive review. We're delighted to know that you had a great experience during your stay with us.We look forward to welcoming you back for another enjoyable visit.Best Regards,George Fratiloiu

Dear Laila, Thank you for taking the time to leave a review and provide us with a score of 60 out of 100 for your recent stay. We appreciate your feedback, even though there were no specific comments provided.If there are any areas where we can improve and enhance your experience, we would love to hear from you to better understand how we can make your future stays more enjoyable.We look forward to the opportunity to welcome you back and provide you with a better experience.Best Regards,George Fratiloiu

Dear Jason, Thank you for taking the time to leave a positive review. We're delighted to know that you had a great experience during your stay with us.We look forward to welcoming you back for another enjoyable visit.Best Regards,George Fratiloiu

Dear Yvonne, Thank you for rating your experience with us. We are pleased to see that you had an overall enjoyable stay, reflected in the 4-star rating you've given us. If there's anything specific you'd like to share or any way we can enhance your experience to a 5-star level in the future, please feel free to let us know.Best regards,George Fratiloiu

Dear Adam, Thank you for your review! We're delighted that you found our location to be great. We strive to provide a convenient and accessible location for our guests to enhance their overall experience.We look forward to welcoming you back on your next visit to the area.Best regards,George

Dear DanielleMany thanks for taking your time to give us your score. We hope you had an amazing stay and we are looking forward to welcome you again soon. SincerelyGeorge FratiloiuFront Office Manager

Dear Chantelle, Many thanks for taking your time to give us your score. We hope you had an amazing stay. Looking forward to welcome you again soonSincerelyGeorge FratiloiuFront Office Manager

Dear Nicholas, Thank you for choosing to stay with us. We're delighted to see that you had a positive experience during your stay. If you have any specific feedback or suggestions to share, please feel free to let us know.We look forward to welcoming you back in the future and providing you with another great stay.Best regards,George FratiloiuFront Office manager

Dear Rebecca, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be friendly and enjoyed the delicious food in our restaurant. Your kind words are appreciated.However, we apologize for the disturbance you experienced during the night due to noisy guests and street noise. We understand the importance of a peaceful night's sleep, and we'll do our best to address such issues to ensure a better experience in the future.We're glad you found the separate toilet and bathroom helpful, and we hope to have the opportunity to welcome you back for a more restful stay on your next visit.Best regards,George FratiloiuFront Office Manager

Dear Stella, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our property's location to be strategic. It's great to know that your kids loved our kids' area in the reception and that you found our ambiance lovely and our staff friendly.We're also pleased that you appreciated our spacious rooms and the separate bathroom and toilet, which are designed to provide added comfort for families.We look forward to welcoming you back on your next visit, and we'll be ready to provide you with another exceptional experience.Best regards,George FratiloiuFront Office Manager

Cher Jean , Nous vous remercions d'avoir partagé votre expérience avec nous, et nous sommes désolés d'apprendre que vous avez rencontré des problèmes lors de votre séjour. Nous comprenons que votre situation était délicate, et nous nous excusons sincèrement pour les désagréments que cela a pu causer à vous et à votre fille en fauteuil roulant.Votre commentaire est important pour nous, et nous prenons vos préoccupations au sérieux. Nous allons enquêter sur ce qui s'est passé lors de votre séjour et prendre des mesures pour éviter que de telles situations se reproduisent à l'avenir.Nous espérons que vous nous donnerez une autre chance de vous accueillir dans des conditions bien meilleures à l'avenir.Cordialement,George FratiloiuFront Office Manager