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아즈텍 호텔 & 스파 여행 후기

4 out of 5
아즈텍 호텔 & 스파
Aztec West, Almondsbury, Bristol, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 562개" "
평점 8 - 좋아요. 1003개 이용 후기 중 284개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 90개" "
평점 4 - 별로예요. 1003개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 26개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

kim

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
호텔이 너무 아기자기하게 예쁘고 서비스도 세심하게 준비되어있고 인테리어 소품하나까지도 7성급 이상으로 꼭 다시 찾고싶은 호텔이었습니다.

10/10 - 훌륭해요

Hyuk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
2020년 8월에 1박 숙박함

2/10 - 너무 별로예요

Sumbal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nicola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Delighted to have a room upgrade on arrival to a junior suite
2024년 4월에 1박 숙박함

8/10 - 좋아요

bbhawna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff were good. The room a little old fashioned and the bathroom needed an update. However everything was clean. It was great to stay in a hotel where they have fresh milk and water available for all guests in the machines along the hallway :) I think the spa was very busy and not enough loungers.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely inside.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were really friendly, rooms were lovely, spa good too, unexpected snow yesterday but fair play to the staff for making sure we could get in and out by foot and cars 10-10👏 will defiantly will be visiting again 👍
2024년 3월에 2박 숙박함

8/10 - 좋아요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the milk and water machines available to fill your own. Good size pool but very annoying that you have to pay extra to use it! I’ve never experienced this in a hotel before and was the main reason we booked it. Plus they added £10 extra to the advertised price as prices had apparently just increased!! Then when we got to the pool (which has a 3 hour window for children to use in evening) we were told they were at capacity and we had to wait around 15-20 minutes. It looked like there was plenty of room but we were told x31 was the limit. If that’s the case I think a booking system needs to be implemented…there were quite a few people waiting to access. Good breakfast
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Andrea

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Despite the winter season, the hotel appeared quite busy, perhaps because of the weekend or the swimming pool.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Ranjit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient to the motorway exists
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

David

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Richard

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Recent stay
While this hotel is wonderful - please be advised if booking through hotels.com or any other booking agent, the pool use is not included and is chargeable at £10 per person. It is only free if you book direct with the hotel. This would be my only real complaint as guests shouldn’t be discriminated against for their choice of booking platform.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Property was dated
2023년 12월에 1박 숙박함

4/10 - 별로예요

Paul

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Beware - Price does not include Pool use!
Beware! There has been a change in policy. Apparently if you book this hotel via Expedia/Hotels.com you cannot use the pool without an extra charge. Nowhere on the booking does it state this. I have stayed in this hotel many times and this policy is new. My family and I went to the pool and were refused entry, they then made me go to reception to sort it out, reception tried to charge me £30 which I refused.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Jill

출장 여행
좋아요: 객실의 편안함
A Mixed Bag
A mixed experience. Parts of the hotel are tired, and there are dead flies in the lampshades in the bar. The food is good, and the reception was very good, but evening room service wasn’t answered for 30 minutes then when it was I was told I couldn’t be served as they couldn’t take payment. Paying extra for the spa seems a bit much when you’ve already paid for a room.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

dharminder

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Heating not working in room
Heating was not working in the room. Room was cold on arrival and cold in evening. Resolved with portable radiator. Not the best a for a spa hotel
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

terry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value and very comfortable.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Igloo
It was a freezing weekend and so was the hotel. The aircon/ heating system didn’t work. We were so cold we couldn’t face going for a swim. Even the jacuzzi was luke warm. The bed was small and a bit too firm for me. Everything else in the hotel was perfect. Attention to detail impressive.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

JANET

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed overnight at aztec Hotel spa for my birthday our stay was enjoyable the room was elegant very clean i must add the facilities/jacuzzi, steam room, sauna was very relaxing the following morning we had breakfast at the curiouse kitchen it was lovely but only one fault i found they got breakfast order wrong by including mushroom which i specified before no to .but i would definitely return
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel
Easy check in to a clean and comfortable room. Staff very nice and the hotel had ample parking. Good quality breakfast. Will definitely return.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice
2023년 10월에 1박 숙박함
답변 제공: Shaun Levitt 님, 2023년 11월 28일
Dear AndrewThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Shaun Levitt 님, 2023년 11월 28일
Dear AnthonyThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

2/10 - 너무 별로예요

Richard

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
wrong information
Not so good. wrong information was given to me regarding timings for breakfast. due to that I paid for breakfast that I did not have the opportunity to partake in.
2023년 11월에 1박 숙박함
답변 제공: Shaun Levitt 님, 2023년 11월 28일
Dear RichardThank you for taking the time to let us know about your recent stay; I am sorry to read that it wasn’t the most positive one.Please contact us regarding your missed breakfast and we can look into this booking for you and see what we can do to help you. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsShaun LevittGeneral Manager

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always clean, staff are brilliant and a good location for me. Restaurant is very good - especially the breakfast - well worth it.
2023년 11월에 1박 숙박함
답변 제공: Shaun Levitt 님, 2023년 11월 28일
Dear StephenThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 - 훌륭해요

Christopher Patrick Rogan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff, hotel, food excellent
Staff were excellent, hotel was fantastic, would definitely go back again. Breakfast was great too
2023년 11월에 1박 숙박함
답변 제공: Shaun Levitt 님, 2023년 11월 28일
Dear ChristopherThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 - 훌륭해요

Dr M N

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovey, clean & comfortable.
We thoroughly enjoyed our stay here. Very comfortable, and helpful staff too. I especially appreciated the coffee machine in our room!
2023년 10월에 1박 숙박함
답변 제공: Shaun 님, 2023년 10월 17일
Dear Sir/MadamThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 - 훌륭해요

Gaynor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

Odette

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

HUGH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Usual high standards throughout
2023년 9월에 1박 숙박함
답변 제공: Shaun 님, 2023년 10월 17일
Dear HughThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dusty room. Spa treatment room had a damp wall and flaking plaster - Health? Poor breakfast service - waited 45 mins for food to be delivered. Offered toast while I waited. At £20 a breakfast, I didn't want to fill up on toast.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

HUGH

Why a extra £10 to use the pool 🤔
2023년 9월에 1박 숙박함
답변 제공: Shaun 님, 2023년 9월 26일
Dear HughThank you for your 5 star rating, I am delighted you enjoyed your stay with us. There is a charge for the spa facilities if you book through a third party, if you book direct with us online or by phone then all facilities are included within the price. We look forward to welcoming you back again soon.Kind regardsShaunGeneral Manager

8/10 - 좋아요

Hayley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place
Lovely and clean, staff very friendly, only issue was the person next door playing music at 6am and fire alarm going off on a Sunday at 8.30am
2023년 9월에 1박 숙박함
답변 제공: Gareth 님, 2023년 9월 19일
Dear HayleyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Superb room Terrible bar staff - waited 25 minutes to get served having told it was table service and couldn’t get served from bar. In the end went to bar and served immediately. Otherwise great stay
2023년 9월에 1박 숙박함
답변 제공: Gareth 님, 2023년 9월 19일
Dear JamesThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

6/10 - 괜찮아요

Iain

출장 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Maybe not a four star hotel !!
The hotel is looking dated The restaurant couldn’t accommodate me on my stay even though I’d emailed as requested to book a table and got the reply back saying fully booked sorry on the day on my stay I would say it’s possibly a 3 star hotel at a push Staff were friendly enough
2023년 9월에 1박 숙박함
답변 제공: Gareth 님, 2023년 9월 19일
Dear IainThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 - 훌륭해요

Allyson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Gareth 님, 2023년 9월 19일
Dear AllysonThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

8/10 - 좋아요

walid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
L hôtel est sympa le personnel qualifié et compétent Hôtel idéal pour du repos calme, la piscine et spa propre, très bon restaurant
2023년 9월에 2박 숙박함
답변 제공: Gareth 님, 2023년 9월 19일
Dear WalidThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 - 훌륭해요

RAY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in on the Sunday afternoon, staff were very helpful and check in was quick and easy. The hotel facilities and spa were excellent. Overall a very pleasant stay and would definitely use again. Thank You..
2023년 9월에 1박 숙박함
답변 제공: Gareth 님, 2023년 9월 12일
Dear RayThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 - 훌륭해요

Nicola

2023년 9월에 1박 숙박함
답변 제공: Gareth 님, 2023년 9월 12일
Dear NicolaThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

2/10 - 너무 별로예요

John

2023년 8월에 1박 숙박함

8/10 - 좋아요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
August Business Trip
Hotel generally very good, staff all friendly and efficient. Wasn't overly impressed with evening meal, pricey and no where near as good as I remember it. Having to order all aspects of breakfast is a bit odd too.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Yousif

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elegant
2023년 8월에 2박 숙박함
답변 제공: Gareth 님, 2023년 9월 12일
Dear YousifThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All good.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Nicky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Jordan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were absolutely awful my back is still in half. Paid £25 to use the pool which should be included in the price considering I paid £155 for my stay and couldn't even use the facilities which upset my children massively. The walls were paper thin and I could hear everything going on in the other rooms had around 4 hours sleep and got out of there as soon as we could
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Aztec Gold
Aside from very slow check in due to computer glitches a perfect stay, great room overlooking small lake, peaceful and clean. Staff excellent and service good.
2023년 8월에 1박 숙박함