커피숍

하얏트 센트릭 캠브리지 여행 후기

4 out of 5
하얏트 센트릭 캠브리지
37 Eddington Avenue, Cambridge, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 223개 이용 후기 중 141개" "
평점 8 - 좋아요. 223개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 223개 이용 후기 중 18개" "
평점 4 - 별로예요. 223개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 223개 이용 후기 중 7개" "

9.4/10

청결 상태

8.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Jungeun

2023년 4월에 1박 숙박함
답변 제공: Martin 님, 2023년 4월 12일
Dear Jungeun,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge, we always love to hear from our guests and feedback like yours is incredibly useful to us.We are so pleased that you enjoyed your stay with us and we really look forward to seeing you again soon.Kind Regards,Martin NewbouldGeneral Manager

8/10 - 좋아요

Jan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay but a couple of issues checking in with one member of staff who didn’t really help or know about parking etc. Cafe closed on the Sunday morning as machine wasn’t working. And issues around wanting an alternative to what was on offer for breakfast. Room was very clean and comfortable.
2024년 5월에 1박 숙박함
답변 제공: Patrycja 님, 2024년 5월 26일
Dear Jan,Thank you for choosing our hotel and for taking the time to leave us your feedback. I'm glad to see that regardless of the issues with the car park, for which I sincerely apologize, your stay was enjoyable. I hope we will have the opportunity of welcoming you back to our hotel, and hopefully, you'll be able to enjoy and explore all the facilities in and around the hotel.Warm regards,Patrycja

8/10 - 좋아요

Renny

출장 여행
좋아요: 숙박 시설 상태 및 시설
Rooms not checked properly, two bottles of water were empty
2024년 5월에 1박 숙박함
답변 제공: Martin 님, 2024년 5월 21일
Dear Renny,Thank you so much for taking the time to post a reveiw following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us.We are delighted that you enjoyed your stay with us but we are disappointed to read of the issue you have encountered with the Housekeeping team, we have flagged this with the relevant members of the team to ensure that this is not repeated.Thank you again for your review and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Lee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second stay. Rooms are clean and modern. Good nights sleep.
2024년 5월에 1박 숙박함
답변 제공: Patrycja 님, 2024년 5월 5일
Dear Lee,Thank you for sharing your experience with us. We're delighted to see that your stay was pleasant.I hope we will have the opportunity to welcome you back to our hotel in the future.Warm regards,Patrycja

10/10 - 훌륭해요

Louiza

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel and all the staff are incredible. The staff are one big family helping and supporting each other to make our stay so enjoyable and so pleasing.
2024년 4월에 1박 숙박함
답변 제공: Martin 님, 2024년 4월 29일
Dear Louiza,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge, feedback from our guests is incredibly important to us and we truly appreciate you taking the time to post a review.We are pleased that you enjoyed your stay with us and thank you for your wonderful observation in relation to the team and how they interact with each other.Thank you again for your review and we look forward to seeing you again.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Louiza

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything all in one place
2024년 4월에 2박 숙박함
답변 제공: Patrycja 님, 2024년 4월 27일
Dear Louiza,Thank you for choosing our hotel for your recent stay in Cambridge and for sharing your feedback with us; it's highly appreciated.I'm delighted to see that you enjoyed your stay here.I hope we will have the pleasure of welcoming you back many times in the future.Best wishes,Patrycja

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice modern hotel. Easy to get to.
2024년 3월에 1박 숙박함
답변 제공: Martin 님, 2024년 4월 8일
Dear Antony,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and insights such as yours are invaluable to us.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

SHARAD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly reception team... Newly built...nice and clean...good decor....nice rooms
2024년 3월에 1박 숙박함
답변 제공: Martin 님, 2024년 3월 26일
Dear Sharad,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your observations.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Peter

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Martin 님, 2024년 3월 26일
Dear Peter,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your observations.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Kohgulakuhan

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 3월에 1박 숙박함
답변 제공: Martin 님, 2024년 3월 25일
Hi Kohgulakuhan,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your feedback.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Louiza

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff amazing and facilities fantastic
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Louiza

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place with great food and excellent staff. Rooms v comfortable and clean.
2024년 2월에 1박 숙박함
답변 제공: Martin 님, 2024년 2월 25일
Dear Louisa,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback like yours is wonderful to read.We are so pleased that you enjoyed your stay with us and we truly hope to have the chance to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Janice

2024년 2월에 1박 숙박함
답변 제공: Martin 님, 2024년 2월 25일
Dear Janice,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback like yours is wonderful to read.We are so pleased that you enjoyed your stay with us and we truly hope to have the chance to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

2/10 - 너무 별로예요

MATTHEW

출장 여행
NO VAT Receipt for business customers?!
NO VAT Receipt for business customers?!
2024년 2월에 4박 숙박함
답변 제공: Rhys Davies 님, 2024년 2월 22일
Dear Matthew,Thank you very much for taking the time to leave us a review regarding your recent stay here at Hyatt Centric Cambridge. We welcome all manners of feedback to allow us to ensure every guest is looked after. I can assure you we do offer VAT invoices upon check out, please reach out to myself on rhys.davies@hyatt.com with your reservation details and I shall endeavor to send your VAT invoice to you.Please note, if you paid Expedia, the VAT invoice would come from them directly and not us.I hope this clears up any confusion.Rhys DaviesAssistant General Manager

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Rhys Davies 님, 2024년 2월 22일
Dear Dan,Thank you very much for taking the time to leave us a review regarding your recent stay here at Hyatt Centric Cambridge. We welcome all manners of feedback to allow us to ensure every guest is looked after. I am very glad to see that you were happy with both the property and the team. We hope we can welcome you back soon.Rhys DaviesAssistant General Manager

8/10 - 좋아요

Thorkild

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Martin 님, 2024년 2월 14일
Dear Thorkild,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and we are delighted that you enjoyed your stay with us.Thank you again for your kind words and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My Go-To
My go to Hotel when I’m in Cambridge. Always good, like the convenience of the place.
2024년 2월에 1박 숙박함
답변 제공: Martin 님, 2024년 2월 14일
Dear Jonathan,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and we are delighted that you enjoyed your stay with us and we are your go to hotel in Cambridge.Thank you again for your kind words and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Martin 님, 2024년 2월 12일
Dear Edward,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We are delighted that you enjoyed your stay and we truly hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Jayne

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice rooms; bars are OK. Evening food a bit limited. Took a bit of finding by car. Quite a ride to the station
2024년 2월에 1박 숙박함
답변 제공: Martin 님, 2024년 2월 8일
Dear Jayne,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are always grateful to our valued guests for any feedback they share with us and comments like yours are an invaluable tool for us.We are delighted that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Darren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable room, spacious and stylish.
2024년 2월에 1박 숙박함
답변 제공: Martin 님, 2024년 2월 8일
Dear Darren,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are always grateful to our valued guests for any feedback they share with us and comments like yours are an invaluable tool for us.We are delighted that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

GOBIND

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very trendy. Lovely clean hotel.
2024년 2월에 1박 숙박함
답변 제공: Martin 님, 2024년 2월 6일
Hi GOBIND,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and your insights are an essential tool for us.We are so pleased that you enjoyed your stay with us and we truly hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would definitely stay again.
Great stay! Welcoming staff, clean, fresh room with great amenities.
2024년 1월에 1박 숙박함
답변 제공: Martin 님, 2024년 1월 26일
Dear Valued Guest,Thank you so much for taking the time to post a review following you recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate you taking the time to post a review.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Tomislav

2024년 1월에 1박 숙박함
답변 제공: Martin 님, 2024년 1월 29일
Dear Tomislav,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your insights.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again in the near future.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Zoe

2024년 1월에 1박 숙박함
답변 제공: Martin 님, 2024년 2월 11일
Dear Zoe,Thank you for taking the time to post a review following you recent stay with us at the Hyatt Centric Cambridge.We are delighted that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Dipen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel review
Great place, friendly staff and really nice atmosphere and area.
2024년 1월에 1박 숙박함
답변 제공: Martin 님, 2024년 1월 26일
Dear Dipen,Thank you so much for taking the time to post a review following you recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate you taking the time to post a review.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Not great
The rooms are freezing. There are climate control panels that seem to do absolutely nothing no matter what you set them to. The shower door wouldn't shut fully causing water to flood the bathroom. The card slot for lights came away from the wall and was intermittently working. Far overpriced for what it is.
2024년 1월에 1박 숙박함
답변 제공: Martin 님, 2024년 1월 11일
Dear Valued Guest,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your feedback.We are sorry to hear that you did not enjoy your stay with us and we would like to assure you that the issues that you have been raised have been highlighted to our onsite Maintenance team to ensure that these items are addressed. We are sorry to hear about the challenge that you encountered with the heating system and we would like to assure you that this is in the process of being addressed.Thank you again for your review and for sharing your thoughts with us.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Fabian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2024년 1월 1일
Dear Fabian,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important and we truly value your insights.We are delighted that you enjoyed your stay with us and we hope to see you again soon.KInd Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Paul

2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 20일
Dear Paul,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Sophia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 20일
Dear Sophia,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Scott

2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 20일
Dear Scott,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Jenna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Excellent stay. Room was very large and felt like everything was brand-new. Bed extremely comfortable. Staff friendly and helpful. Food excellent (from both the restaurant and the coffee shop). Outstanding value, will definitely be back
2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 20일
Dear Jenna,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

William

2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2024년 1월 2일
Dear William,Thank you for taking the time to post a review following your recent stay at the Hyatt Centric Cambridge. We are always delighted to hear from our valued guests and insights such as yours are an invaluable tool.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Eye
Sleep eat Rave Repeat
2023년 10월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 20일
Dear Peter,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

6/10 - 괜찮아요

Simon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel with one flaw
The hotel is great, lovely decor however it has one flaw. If you're driving then it’s really hard to book the carpark as it’s always full. You then have to park a 15 minute walk away at a nearby park and ride car park. Hyatt, please make it easier to book the carpark as your staff couldn’t tell me if there were available spaces when I booked the hotel. This caused real problems as we had lots of kit to carry in.
2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 20일
Dear Simon,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.We do appreciate you highlighting the challenge of the car park. We do advise on all websites to book a space in advance. During busy periods the property the car park is extremely busy and weonly have 70 spaces to cover both properties onsite but there is additional parking available at the Madingley Road Park and Ride located 5 minutes from the property.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Damp room and bad service
The room had damp - this was the last room in the hotel so had to move to a sister hotel - and even though I was a guest and the restaurant was only 20% full - I had to wait for a large group to sit down before I could get a table. Staff were unhelpful. Not the experience you would expect for a Hyatt hotel
2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 20일
Dear valued guest,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always appreciate feedback from our guests and your insights are truly appreciated.We are sorry to hear of your experience. Sadly, the last of our rooms was damaged by flooding and as a result you were relocated to the property that is within the same building. This is not a usual occurance but as the property was fully booked we had no option but to move you. We do apologise for any inconvenience this may have caused you. In relation to the restaurant, we have partnered with a renowned local opertaor to bring the space to life and we have shared your feedback with the team.Thank you again for your review and for taking the time to share your experience.KInd Regards,Martin NewbouldGeneral Manager

8/10 - 좋아요

Susan

2023년 12월에 2박 숙박함
답변 제공: Martin 님, 2024년 1월 1일
Dear Susan,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important and we truly value your insights.We are delighted that you enjoyed your stay with us and we hope to see you again soon.KInd Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Donal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel with comfortable and spacious rooms. Staff were all very friendly and helpful. It's a little far out of town with only onsite restaurants and a nearby Beefeater for choice, so recommend booking if you don't want to go in to central Cambridge.
2023년 11월에 2박 숙박함
답변 제공: Martin 님, 2023년 12월 10일
Dear Donal,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback likie yours is incredibly important to us.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,MartIn NewbouldGeneral Manager

10/10 - 훌륭해요

Roelof

2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 20일
Dear Roelof,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

8/10 - 좋아요

Ademola

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 10일
Dear Ademola,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback likie yours is incredibly important to us.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,MartIn NewbouldGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 10일
Dear Valued Guest,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always love to hear from our guests and feedback likie yours is incredibly important to us.We are delighted that you enjoyed your stay and we do hope to have the opportunity to welcome you back again soon.Kind Regards,MartIn NewbouldGeneral Manager

6/10 - 괜찮아요

John

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
A few issues
The hotel takes some finding as it isn't well sign posted at all. There is no illuminated signage outside the hotel entrance So it's difficult to spot especially after dark. I couldn't find anywhere to park, so pulled up outside the front door and jumped out to ask receptionist where the car park was. I was advised they did have a car park but i should have pre booked as it was full! But there was a park and ride he could give me directions for!!! Not what you want to hear after a long day. The hotel itself was fine. The restaurant looked ok but the menu was fine dining and very expensive. Certainly not within the average companies food allowance that's for sure. Ended up eating next door at Dutch which was nice.
2023년 11월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 5일
Dear John,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate your feedback.We are sorry to hear that you encountered a few issues during your stay with us. The lighting above the door is something that we are working on as we were not permitted to install this due to light pollution but as we have had significant feedback on this we are working with the development team to get this reviewed. Sadly, we do have limited parking and due to high demand we do advise that prebooking a space is advisable which is why we do direct people to the alternative car park if there are no spaces left onsite. We do apologise for the inconvenience but sadly we are limited in the number of spaces that we can provide. We have shared your feedback with the restaurant team in relation to the menu pricing but they have done considerable work on ensuring that the pricing of the menu is competitive compared to other restaurants in the city.Thank you again for your review and for taking the time to share your feedback.Kind Regards,Martin NewbouldGeneral Manager

8/10 - 좋아요

chris

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice hotel
2023년 11월에 1박 숙박함
답변 제공: Martin 님, 2023년 11월 29일
Dear Chris,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always appreciate feedback from our guests and your insights are an invaluable tool for us.We are so pleased that you enjoyed your stay and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They listened! This is my go to hotel when I visit Cambridge. A large part of that is because they have EV charging in the parking garage. Usually it was 40p/kW. The time before it had gone up to 70p/kW. I complained to the hotel not expecting anything to happen because the chargers aren't run by them. But on this visit the price had changed to 55p/kW. Ok it isn't back to 40p/kW, but it is a more reasonable price. Hotel itself is still great
2023년 11월에 1박 숙박함
답변 제공: Martin 님, 2023년 11월 28일
Dear Jonathan,Thank you so much for posting a review following your recent visit to the Hyatt Centric Cambridge. We are always grateful to our valued guest for their feedback and it is great that you have highlighted that we listened to you.We did have a conversation with the company that provides the EV chargers and we discussed with them pricing options. We are pleased that we were able to reduce the price down to a more reasonable rate.Thank you for taking the time to share your thoughts and we look forward to seeing you again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Hannah

2023년 11월에 1박 숙박함
답변 제공: Martin 님, 2023년 12월 20일
Dear Hannah,Thank you for taking the time to post a review following your recent stay with us. We always appreciate feedback from our guests and your insights are truly appreciated.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Olivia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were only here for a night but it was a lovely stay. Room was clean and we were able to get free bikes or a free bus pass into the city. The area was also nice and quiet.
2023년 11월에 1박 숙박함
답변 제공: Martin 님, 2023년 11월 17일
Dear Olivia,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your insights.We are delighted that you enjoyed your stay with us and that you found the room to be clean and the area to be peaceful.Thank you again for your review and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Wang

2023년 10월에 1박 숙박함
답변 제공: Martin 님, 2023년 11월 28일
Dear Wang,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are always incredibly grateful to our guests for their feedback and we are delighted that you enjoyed your stay with us.Thank you again and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

4/10 - 별로예요

Tameka

별로예요: 청결 상태
The hotel was dirty. Even though it's pet friendly you would still expect a basic level of cleanliness. The fridge also failed to keep items cold. Not close to the centre of Cambridge either.
2023년 10월에 2박 숙박함
답변 제공: Martin 님, 2023년 11월 5일
Dear Tameka,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Fedback from our guests is incredibly important to us and is an impoprtant tool as we continuously assess our service.We are sorry to read that you encountered issues during your stay with us. The cleanliness of our rooms is incredibly important to us, to read that we have not achieved our normal huigh standards is very disappointing and this has been raised with our Housekeeping team. We do undertsand your concern in relation to the cooling units in the room, these are not fridges but cooling units that keep drinks cold not a proewr fridge so they do not operate at the same temperature as a fridge and will not keep food items at a cold temperature. We do apologise for any confusion this may have caused.Thank you again for your invaluable feedback and we do hope to have the opportunity to welcome you back in the near future.Kind Regards,Martin NewbouldGeneral Manager

8/10 - 좋아요

Tudor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, comfort and staff. Only downside was no desks in the rooms.
2023년 10월에 2박 숙박함
답변 제공: Martin 님, 2023년 11월 5일
Dear Tudor,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and we are delighted that you enjoyed your stay with us.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

Vernon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
location
2023년 10월에 1박 숙박함
답변 제공: Martin 님, 2023년 11월 5일
Dear Vernon,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge.We always appreciate feedback from our guests and we are delighted that you enjoyed your stay with us.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager

10/10 - 훌륭해요

David

2023년 10월에 1박 숙박함
답변 제공: Martin 님, 2023년 10월 31일
Dear David,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We are so pleased that you enjoyed your stay and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager