“The hotel itself was very nice — clean, cozy, and comfortable. We really liked the space and overall atmosphere.
However, the service was disappointing and significantly affected our experience.
First, the website mentioned a hot tub, but it was not available due to maintenance, which was not communicated in advance. Breakfast was also advertised as included, but the dining area was closed, and the food was brought from elsewhere — this was quite unexpected.
When I asked the staff about these...
“The hotel itself was very nice — clean, cozy, and comfortable. We really liked the space and overall atmosphere.
However, the service was disappointing and significantly affected our experience.
First, the website mentioned a hot tub, but it was not available due to maintenance, which was not communicated in advance. Breakfast was also advertised as included, but the dining area was closed, and the food was brought from elsewhere — this was quite unexpected.
When I asked the staff about these...
Yevheniia