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나우 에메랄드 칸쿤 - 올 인클루시브 여행 후기

4 out of 5
나우 에메랄드 칸쿤 - 올 인클루시브
Blvd. Kukulkan Km 19.5, Cancun, QROO

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 647개 이용 후기 중 212개" "
평점 8 - 좋아요. 647개 이용 후기 중 146개" "
평점 6 - 괜찮아요. 647개 이용 후기 중 119개" "
평점 4 - 별로예요. 647개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 647개 이용 후기 중 100개" "

7.2/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

María Catalina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Janille Xyra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

Leslie

2023년 8월에 4박 숙박함

8/10 - 좋아요

Jesus ulises

2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Cruz

좋아요: 청결 상태
별로예요: 직원 및 서비스
The check in is my only complaint. Check in was at 3pm. I waited in line exhausted to finally get room keys at 5pm
2023년 7월에 4박 숙박함

8/10 - 좋아요

Victor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the layout and all the restaurants But was not allowed access on days reserved for preferred guest. (ALL inclusive)
2023년 7월에 7박 숙박함

4/10 - 별로예요

Ervin Mauricio

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were there 3 days before they closed down for renovations but it was not posted anywhere. Wouldn’t have gone if I knew. Resort looked abandoned. Property definitely needs updating
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Juan Carlos

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They said they were going to remold they weren’t fixing anything. They water from tub took like 20 minutes to go down sink faucets were broken. We had to called everyday for them to come clean the room and get new towel and take the used ones out. Housekeeping was horrible
2023년 7월에 4박 숙박함

2/10 - 너무 별로예요

Akhil

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food is not good
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Nelson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Been here twice and loved it both times, sad that they are closing
2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Gloria E

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are in bad condition!!plus the humidity smell made me and my daughter sick!!I would never go back!
2023년 7월에 7박 숙박함

8/10 - 좋아요

Caridad

The staff very nice, the beach is absolutly beautiful, the pools and the bars were 7 out of 10. My recommendation is to improve the variety of food at the bufet. Overall, very nice place to stay.
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Mauricio

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worse hotel th
2023년 7월에 5박 숙박함

2/10 - 너무 별로예요

Gabriel

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No Mexican food, limit food, old room, limit bar,
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Clinton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 7박 숙박함

2/10 - 너무 별로예요

Bholanauth

2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Alma

2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Amelia

별로예요: 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함

4/10 - 별로예요

Victor

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff and service very good. Conditions in the rooms not a good, need maintenance and remodel.
2023년 7월에 7박 숙박함

6/10 - 괜찮아요

mauricio A Umana

단체 여행
좋아요: 직원 및 서비스
The property it is in a nice area, but the building is too old and a lack of maintenance, is time to put some care. Public areas were so hot! The room can use update furniture and bathrooms. The food and employees are average
2023년 7월에 3박 숙박함

4/10 - 별로예요

Lior

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함

4/10 - 별로예요

Sandra

가족 여행
별로예요: 편의 시설/서비스
There was not a lot of variety of food and some restaurants were not open. The lighting in the room and around hotel was too dark. Not many activities to do.
2023년 7월에 2박 숙박함

4/10 - 별로예요

Maria Olivia Pantoja

별로예요: 청결 상태
Le falta personal
2023년 7월에 6박 숙박함

8/10 - 좋아요

Pedro Rossi

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is good for the price but it was not what I expected It's good for the price but it wasn't what I expected () the beach is beautiful but the service lacks a lot to be good, many people who work there…it seems that they don't like what they do and they treat you as if they were doing a please when serving you since you don't pay anything cheap for that attention ... otherwise the restaurants are good, most of them were buffet ... very rare à la carte I was 5 days and of the 5 only 2 days I could eat à la carte ... yes I recommend if you want to go to a nice beach
2023년 7월에 4박 숙박함

2/10 - 너무 별로예요

Fady

2023년 7월에 5박 숙박함

2/10 - 너무 별로예요

Zulema Barreto

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is overall terrible. My expectations were completely destroyed as soon as I walked through the door of the hotel. Just to give you an idea, there is no ac in the hotel. I did not like anything, this hotel is horrible. They should shut it down right now. In fact, they are shutting it down in a week. This is completely unacceptable. There were only 2 restaurants that were available to eat at and the rest were all closed. The only thing that was OK about this hotel was the staff. Some of them were really polite and understanding. While the others had bad tempers and gave bad service. They shouldn’t allow any more reservations for this hotel. Overall I had a horrible stay.
2023년 7월에 7박 숙박함

6/10 - 괜찮아요

Daniel

연인과의 여행
좋아요: 청결 상태
Overall property is average
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

ANNA KATARZYNA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Raudel

2023년 7월에 6박 숙박함

4/10 - 별로예요

VENKATESWARA RAO 님, portland

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff are very unfriendly and they will make you wait for hours in the lobby , but will not provide room even after 3PM of your check in time and most of the restaurant have a limited items in the menu and we found that at least 2 of them are closed in a day and non of the are available for breakfast
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Ayebatonye

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that the staff were friendly and ready to provide assistance
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2023년 7월에 3박 숙박함

8/10 - 좋아요

ANNALIZA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff were mostly friendly and accomodating. When you’re lounging by the pool area they never fail to ask if you want any drinks. They appoach you and ask even if you’re not calling them. Excellent Customer Service! I love how the resort is layed out. They have 3 olympic size pools. HUGE pools which were not stingied. The swim up bar is very cool and refreshing. The bartender was friendly and would always ask if you want any more drinks. As you enter the hotel, the lobby is huge! I like it because its refreshing although AC is not running in this area as they are using natural breeze. They have one Buffet resto called “ Carnival buffet” it serves breakfast lunch and dinner. Food was okay.They also have Mexican resto, Italian resto, French resto, and the Barefoot grill that serves American burgers, fries, Hotdogs, etc They also have Japanese/Chinese resto that serves Asian foods. I read reviews about this resort before we came. To be fair, some reviews were exagerated. This is not a newly built resort and you will notice the rooms need updating. But for the prize it offers one should not expect a five star physical look of the property. I think it is only fair for the resort. I mean they’re Gym is fully updated, very clean, and have the most fantastic view ive ever seen in my travels! The threadmills and ellipticals were facing the sparkly green clear waters of the Mexican Carribean! I went to their gym daily. Over all, we had a relaxing, comfortable stay!!!
2023년 7월에 4박 숙박함

8/10 - 좋아요

Miguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great place and location, awesome pools and decent restaurants!
2023년 7월에 4박 숙박함

2/10 - 너무 별로예요

Lissette Terrones

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I don’t know even where to start. This hotel is disgusting, some of the staff was rude, I even found 2 cockroaches in my room once I arrived. The pool is literally falling apart, the only positive thing I can say about this place that the beach was beautiful, but that’s it. I will never stay at this hotel again. Not ideal to stay with your family. Definitely staying somewhere else next time I decide to go to Cancun.
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Daniel H

2023년 7월에 4박 숙박함

6/10 - 괜찮아요

stephanie

가족 여행
별로예요: 숙박 시설 상태 및 시설
El hotel su area de pisicina muy bonito excelente pero las muchas partes incluyendo restaurantes bares no contaban con aire acondicionado y estar en un restaurante o bar era muy extresante por la calor nesecita un arreglo urgentee!!!
2023년 7월에 3박 숙박함

8/10 - 좋아요

Ana Margarita Navarro

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Bien
2023년 7월에 7박 숙박함

2/10 - 너무 별로예요

Grisena

2023년 7월에 3박 숙박함

8/10 - 좋아요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the wide variety of dining options.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Lorena

연인과의 여행
좋아요: 직원 및 서비스
The staff was great but overall rating is average, can improve on some remodeling
2023년 7월에 7박 숙박함

10/10 - 훌륭해요

Emanuele

2023년 7월에 5박 숙박함

8/10 - 좋아요

Onyenachi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was super friendly. They upgraded our room upon arrival. The food obviously wasn’t the best but there’s options and I actually was pleased with some of the food. I opted for Fish at most of the restaurants. Overall I enjoyed my stay
2023년 7월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Left lots to b desired.
Rooms are in dire need of updates. Pools and beach are nice. Will not return.
2023년 7월에 5박 숙박함
답변 제공: Diana Garcia. 님, 2023년 7월 17일
Dear guest On behalf of the team, we would like to offer our deepest apologies for the inconvenience you encountered during your stay with us, rest assure that our management will be informed and we are confident that the proper actions in the corresponding areas will take place. Best regards

8/10 - 좋아요

Bee Jay

단체 여행
좋아요: 직원 및 서비스
2023년 6월에 5박 숙박함
답변 제공: Diana Garcia. 님, 2023년 7월 12일
Dear Guest, thank you for sharing your rating with us.Best regards from Cancun!

10/10 - 훌륭해요

Diogo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Diana Garcia. 님, 2023년 7월 12일
Dear Guest, thank you for taking the time to share your rating with us, our family looks forward to welcoming you back soon.Kind regards from Cancun!

10/10 - 훌륭해요

Genevieve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My children loved everything about this place and had a great time.
2023년 7월에 4박 숙박함
답변 제공: Diana Garcia. 님, 2023년 7월 10일
Dear Guest, thank you for taking the time to share your rating and comments, We are very happy to learn that your litte travelers enjoyed our explorers club experience.Our family looks forward to welcoming you back soon!

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Diana Garcia. 님, 2023년 7월 10일
Estimado Jose, gracias por compartirnos tus calificaciones, nuestra familia espera recibirte nuevamente pronto. ¡Saludos!

2/10 - 너무 별로예요

Beatriz

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel's location was superb and the staff had a pleasant demeanor. Unfortunately, the check-in process took a lengthy two hours, and it took an additional hour and a half for our luggage to arrive. Despite our eagerness to dine at three different restaurants, we were denied due to weather conditions. The food quality was subpar, and the drinks were unsatisfactory with a rating of 3 out of 10. The drinks were diluted and contained artificial flavors. The bed had some stains that were questionable, and the building was out of date.
2023년 7월에 2박 숙박함
답변 제공: Diana Garcia 님, 2023년 7월 10일
Dear Guest, We regret to learn that your experience at our hotel was far from pleasant, be certain that your feedback will be shared with our Executive Committee and we are confident that the corresponding action will take place.Kind regards

10/10 - 훌륭해요

Johana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente servicio
2023년 6월에 5박 숙박함
답변 제공: Diana Garcia. 님, 2023년 7월 7일
Estimada Johana, nos alegra leer que disfrutaste de la experiencia en servicio proporcionada por nuestro staff.Nuestra familia espera recibirte nuevamente pronto!Saludos