8/10 - 좋아요
Sophia Mendoza 님, Benicia
아이를 동반한 가족 여행
2026년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First and foremost, we enjoyed our stay at this resort. The staff were great from the moment you arrive until the day you leave. And that goes for all of them in all departments. The resort is very clean and the room we booked was as expected. The reason that it did not get a five star is because of the restaurants and wait situations. We paid extra to be a preferred club member customers and did not at all feel any preferential treatment. If you wait after 7 PM to eat, you would definitely be waiting at least 90 minutes to 2 hours. They have no reservations except for their Teppanyaki dinner. And even that I could never get a reservation except for 10 PM for one night. The fact that they have one restaurant that’s temporarily closed might be a factor, but they should’ve made other provisions. The food however, were all delicious in all restaurants, including the buffet every time we were there. Our favorite for breakfast was the Bluewater Grill and dinner at Bordeaux their French restaurant. We hope that when we come back to this hotel, this issue would be resolved. And a big shout out to Gerardo our bell guy and Sandra who’s in charge of housekeeping for room 110 in that floor. Their service truly stood out!
Sophia Mendoza
2026년 3월에 6박 숙박함
